Marcos O Gonzalez Lepage
Skowhegan,ME
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Onsite Manager
Martinez and Sons
Lansing, MI
11.2021 - Current
- Supervised staff, ensured proper training and development of team members.
- Scheduled service personnel for onsite visits and tracked progress of projects.
- Coordinated with other departments to ensure smooth operations.
- Analyzed customer feedback data to identify areas of improvement in service delivery processes.
- Reviewed customer feedback surveys and provided suggestions for improvements.
- Resolved conflicts between team members in a professional manner.
- Delegated work to staff, setting priorities and goals.
Chef
Bocas House
Weston, FL
06.2021 - 11.2021
- Resolved customer complaints regarding food quality or service issues.
- Stored foods correctly using correct storage containers and labelling systems.
- Prepared high-quality dishes according to established recipes.
- Collaborated with restaurant management to align kitchen operations with goals of establishment.
Delivery Driver
Florida Blue
Miami, FL
06.2020 - 12.2020
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Drove safely in all weather conditions.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Notified customers of delays to decrease calls to support.
- Contacted customers prior to delivery to coordinate delivery times.
Education
High School Diploma -
Colegio El Angel
Caracas Venezuela06-2018
Some College (No Degree) - Business Administration
Universidad Metropolitana
Caracas VenezuelaSkills
- Technical knowledge
- Scheduling Coordination
- Project Planning
- Employee Development
- Process Improvement
- Policy administration
- Budget Management
- Customer Service
- Positive Attitude
- Excellent Communication
- Shift Scheduling
- Time management abilities
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Onsite Manager
Martinez and Sons
11.2021 - Current
Chef
Bocas House
06.2021 - 11.2021
Delivery Driver
Florida Blue
06.2020 - 12.2020
High School Diploma -
Colegio El Angel
Some College (No Degree) - Business Administration
Universidad Metropolitana