Marc Rosario
Account Manager - Intermodal Logistics Operations
Burr Ridge,IL
Summary
~Putting the customer first every step of the way~
Detailed professional possessing creative mindset and extroverted personality. Offering 20-year background in logistics operations. Experience in delivering client-focused solutions and managing multiple projects simultaneously. Excellent critical thinking, problem-solving and communication skills.
Overview
20
20
years of professional experience
Work History
INTERMODAL ACCOUNT MANAGER
ROAR Logistics
Burr Ridge, IL
10.2018 - Current
- Provided cost-effective solutions for domestic movement of private and commercial freight for new and existing customers.
- Negotiated rates with drayage and over the road carriers.
- Tracked and managed freight movement using industry leading proprietary TMS software.
- Continually strove to maintain the highest possible margins without compromising service.
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Increased longevity of intermodal accounts by providing individualized customer service and developing relationships with account holders.
DRAYAGE ANALYST
Hub Group
Oak Brook, IL
04.2014 - 09.2018
- Negotiate and maintain vendor drayage rates.
- Primary onboarding rep for outside carriers, aiding company regional capacity needs.
- Primary trainer of outsourced carriers for Hub Groups interactive web portal Troubleshoot / support various issues pertaining to rate conflicts, load updating problems, website logins / connectivity, invoicing, accessorial charges, other.
- Gathered, organized and input information into digital database.
LOGISTICS COORDINATOR
Yusen Logistics
Naperville, IL
07.2011 - 03.2014
- Scheduled, dispatched, tracked commercial freight via proprietary TMS Negotiated rates with customers and vendors based on current market trends and available equipment.
- Managed “problem” loads to satisfactory resolution while communicating with customers until delivery.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
Education
High School Diploma -
Niles West High School
Skokie, ILQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Skills
Order management
undefinedTimeline
INTERMODAL ACCOUNT MANAGER
ROAR Logistics
10.2018 - Current
DRAYAGE ANALYST
Hub Group
04.2014 - 09.2018
LOGISTICS COORDINATOR
Yusen Logistics
07.2011 - 03.2014
High School Diploma -
Niles West High School
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