Marcus Anthony
Amarillo,Texas
Summary
Driven automotive professional successful at managing parts and replacing components. Good teamwork, communication and problem-solving abilities. Well-versed in engine maintenance, transmission service and body repair. Knowledgeable automotive professional with background servicing both foreign and domestic vehicles. Experienced in servicing brakes, exhaust systems and engines for diverse makes and models. Frequently commended for work quality and speed. Organized [Job Title] with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
6
6
years of professional experience
Work History
Service Writer
D&A Diesel
04.2024 - 10.2024
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
Automotive Technician
Street Volkswagen
05.2022 - 04.2024
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Completed customer orders and warranty services according to manufacturer specifications.
- Performed safety and emissions inspections.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
Automotive Technician
Texas Dodge
06.2018 - 05.2022
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Completed customer orders and warranty services according to manufacturer specifications.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Maintained functionality and reliability of engines, machines and systems through regular diagnostic checks.
Education
Amarillo College
High School Diploma -
Amarillo High School
05.2018
Skills
- Customer Service
- Train Employees
- Team Leadership
- Time Management
- Customer Satisfaction
- Installing and Repairing Equipment
- Regulatory Standards
- Basic Mechanics
- Mechanical Troubleshooting
- Preventive Maintenance
- Schedule Coordination
- Cost Estimates
- Customer service expertise
Timeline
Service Writer
D&A Diesel
04.2024 - 10.2024
Automotive Technician
Street Volkswagen
05.2022 - 04.2024
Automotive Technician
Texas Dodge
06.2018 - 05.2022
High School Diploma -
Amarillo High School
Amarillo College
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