Marcus Antone
Casa Grande,AZ
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Collections Specialist
Discover Financial Services, DFS
11.2021 - 01.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Telephone Interviewer
Dynata
02.2018 - 03.2020
- Gathered data and insights from participants during telephone interviews.
- Administered phone interviews to survey participants.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Documented records of call information.
Overnight Stocker
Walmart
02.2015 - 12.2017
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
Education
High School Diploma -
Vista Grande High School
Casa Grande, AZ05.2014
Skills
- Operation Monitoring
- Service-Orientation
- Customer Locating
- Time Management
- Collection Agency Relations
- Organizational Skills
- Team Oriented
- Microsoft Excel
Timeline
Collections Specialist
Discover Financial Services, DFS
11.2021 - 01.2023
Telephone Interviewer
Dynata
02.2018 - 03.2020
Overnight Stocker
Walmart
02.2015 - 12.2017
High School Diploma -
Vista Grande High School
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