Marcus Bradley
Kalispell,MT
Summary
Dynamic hospitality professional with extensive experience at Casey\'s Bar and Restaurant, specializing in operations oversight and inventory control. Proven track record of enhancing team productivity while delivering exceptional customer service that fosters loyalty and satisfaction. Proactive self-starter with strong multitasking abilities, dedicated to driving success in fast-paced environments and consistently exceeding performance expectations. Passionate about creating memorable guest experiences and optimizing operational efficiency.
Overview
12
12
years of professional experience
Work History
Service Manager
Aero NW
03.2025 - Current
- Oversaw daily operations and ensured adherence to safety protocols.
- Led team in troubleshooting service issues, improving customer satisfaction.
- Streamlined workflow processes, enhancing efficiency across departments.
- Mentored junior staff, fostering professional development and skill enhancement.
Assistant General Manager
CASEY'S BAR AND RESTAURANT, NOW HERB & OMNI
01.2023 - 09.2024
- Operations for all three floors.
- Payroll
- Assisting in the planning and execution of the rooftop bar.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed team schedules, delegations, and performance evaluations to optimize productivity.
Night Manager
CASEY'S BAR AND RESTAURANT, NOW HERB & OMNI
01.2021 - 01.2023
- Assist General Manager with day-to-day operations
- Scheduling
- Liquor ordering
- Manage front of house
Valet
THE LODGE AT WHITEFISH LAKE/AVERILL HOSPITALITY, LLC
01.2021 - 01.2022
- Greet each guest upon arrival
- Run shuttles to transport guests
- Manage parking lots
- Park and retrieve automobiles for guests
Banquets Bartender
THE LODGE AT WHITEFISH LAKE/AVERILL HOSPITALITY, LLC
01.2021 - 01.2022
- Customer Service
- Serve drinks in a safe and efficient manner
- Assist with restocking the bar after the events
Events Set Design Manager
THE RANCH AT ROCK CREEK
01.2018 - 01.2020
- Design, create and execute special events for the Ranch
- Inventory and maintain all event assets and spaces
- Construct new assets for events
- Assist with serving and bartending
Lead Fishing Guide
THE RANCH AT ROCK CREEK
01.2014 - 01.2018
- Teach clients how to fly fish
- Guiding and entertaining guests on the Blackfoot, Missouri, Clark Fork and Rock Creek
- All ordering for the fly fishing program
- Assisted with the shooting program
Bar Tender and Barback
SIENNA HOTEL AND CASINO
01.2014 - 01.2015
- Perform open and closing procedures for the bar
- Stock and clean bar daily
- Serve drinks in a safe and efficient manner
- Worked with a variety of POS systems for drink orders
Education
High School Diploma -
Squalicum High School
Bellingham, WASkills
- Extensive knowledge of liquors, beers and wines
- Inventory control
- Operations oversight
- Food safety and sanitation
- Budgeting and cost control
- Team player
- Strong ability to multitask
- Self-starter
- Well-versed in Apple OS
- Skilled in Microsoft Office (Word, Excel, Outlook, Publisher, etc), and Office 365
- Excellent time management skills
- Customer service
- Highly motivated
- Quick learner
Timeline
Service Manager
Aero NW
03.2025 - Current
Assistant General Manager
CASEY'S BAR AND RESTAURANT, NOW HERB & OMNI
01.2023 - 09.2024
Night Manager
CASEY'S BAR AND RESTAURANT, NOW HERB & OMNI
01.2021 - 01.2023
Valet
THE LODGE AT WHITEFISH LAKE/AVERILL HOSPITALITY, LLC
01.2021 - 01.2022
Banquets Bartender
THE LODGE AT WHITEFISH LAKE/AVERILL HOSPITALITY, LLC
01.2021 - 01.2022
Events Set Design Manager
THE RANCH AT ROCK CREEK
01.2018 - 01.2020
Lead Fishing Guide
THE RANCH AT ROCK CREEK
01.2014 - 01.2018
Bar Tender and Barback
SIENNA HOTEL AND CASINO
01.2014 - 01.2015
High School Diploma -
Squalicum High School
Other Education
- National Geographic Photography Workshop, 2017-01-01
- Guide School – Lake Tahoe Fly Fishing Outfitter, 2011-01-01
- Guide License #18025, 2013-01-01
- First Aid Certification, 2013-01-01