Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcus Cleveland

Maumelle,AR

Summary

Results-driven professional with expertise in inventory management, cost control, and employee engagement. Proven ability to enhance operational efficiency in bakery and customer service environments.

Customer service professional with strong background in team management and client relations. Known for seamless collaboration and achieving high-performance outcomes. Consistently adapts to evolving business needs while ensuring top-tier customer support. Proficient in conflict resolution and communication.

Professional with strong background in customer service management, prepared for leadership in client relations. Demonstrates keen ability to foster team collaboration and drive results in dynamic environments. Skilled in problem-solving, conflict resolution, and effective communication. Reliable, adaptable, and focused on enhancing customer satisfaction and operational efficiency.

HR professional with robust experience in talent acquisition, employee relations, and performance management. Known for fostering collaborative team environments and driving organizational success. Skilled in conflict resolution, compliance, and developing effective HR strategies. Adaptable and dependable, ready to support changing organizational needs.

Overview

7
7
years of professional experience

Work History

Deli/Bakery Team Lead

Walmart
10.2024 - Current
  • Supervised daily bakery operations, ensuring adherence to quality and safety standards.
  • Trained new team members on baking techniques and equipment usage.
  • Managed inventory levels to optimize product availability and reduce waste.
  • Coordinated production schedules to meet customer demand efficiently.
  • Monitored product freshness, ensuring compliance with health regulations.

HR Generalist

Dollar General Distribution Center
05.2024 - 09.2024
  • Facilitated onboarding processes to enhance new employee integration and retention.
  • Supported recruitment efforts by screening resumes and scheduling interviews.
  • Assisted in maintaining employee records, ensuring compliance with company policies and regulations.
  • Coordinated training sessions to improve staff knowledge on safety protocols and operational procedures.
  • Responded to employee inquiries regarding benefits, policies, and workplace issues, fostering a supportive environment.

HR Assistant

Amazon
08.2021 - 05.2024
  • Coordinated recruitment processes, ensuring timely scheduling of interviews and communication with candidates.
  • Developed and maintained employee records using HRIS systems to ensure data accuracy and compliance.
  • Assisted in onboarding new hires, providing orientation materials and answering initial questions regarding company policies.
  • Collaborated with team members to streamline payroll processing, improving efficiency and reducing errors.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.

Customer Service Manager

Walmart
01.2019 - 07.2021
  • Led customer service team to enhance resolution efficiency and improve overall client satisfaction.
  • Developed training programs for staff, focusing on product knowledge and effective communication techniques.
  • Analyzed customer feedback to identify trends and implement strategies for service improvement.
  • Oversaw daily operations, ensuring compliance with company policies and procedures in customer interactions.

Education

Associate of Applied Science - Psychology

Grantham University
Lenexa, KS
06-2014

Bachelor of Science - Business Administration And Management

University of Arkansas At Little Rock
Little Rock, AR
05-2001

High School Diploma -

Eudora High School
Eudora, AR
05-1997

Skills

  • Store operations
  • Scheduling staff
  • Sanitation procedures
  • Food presentation
  • Cost control
  • Employee engagement

Timeline

Deli/Bakery Team Lead

Walmart
10.2024 - Current

HR Generalist

Dollar General Distribution Center
05.2024 - 09.2024

HR Assistant

Amazon
08.2021 - 05.2024

Customer Service Manager

Walmart
01.2019 - 07.2021

Associate of Applied Science - Psychology

Grantham University

Bachelor of Science - Business Administration And Management

University of Arkansas At Little Rock

High School Diploma -

Eudora High School