Marcus Davy
Burnsville,MN
Summary
Dynamic Service Advocate with a strong customer service background at Target, adept at resolving complex issues and enhancing customer satisfaction. Recognized for decision-making skills and attention to detail, I excel in high-pressure environments, ensuring efficient transactions and delivering exceptional service. Committed to fostering positive customer experiences through effective problem-solving.
Overview
10
10
years of professional experience
Work History
Service Advocate
Target
Apple Valley, MN
06.2021 - Current
- Assisted customers with inquiries and concerns, ensuring timely resolution of issues.
- Collaborated with team members to maintain product knowledge and service standards.
- Utilized point-of-sale systems for transactions, enhancing customer checkout experience.
- Supported promotional events by engaging customers and providing product information.
Sales Associate
FedEx
Apple Valley, MN
04.2019 - 12.2020
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Processed shipments using FedEx shipping systems to maintain operational efficiency.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
Cashier
Fresh Thyme
Apple Valley, MN
10.2017 - 06.2019
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Assisted customers with product inquiries, providing exceptional service and support.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash and electronic payments, ensuring secure and accurate financial transactions.
Crew Member
Wendy’s
Apple Valley, MN
09.2015 - 11.2017
- Delivered exceptional customer service in high-pressure environments.
- Prepared and assembled food items following safety and quality standards.
- Handled cash transactions accurately and efficiently at the register.
- Learned menu offerings to provide knowledgeable recommendations to customers.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Associate of Science - Computer And Information Sciences
Normandale Community College
Minneapolis, MN05.2019
Skills
- Decision-making skills
- Customer service background
- Complaint handling
- Complex Problem-solving
- Attention to detail
- Problem-solving abilities
- Calm and professional under pressure
- Customer service excellence
Timeline
Service Advocate
Target
06.2021 - Current
Sales Associate
FedEx
04.2019 - 12.2020
Cashier
Fresh Thyme
10.2017 - 06.2019
Crew Member
Wendy’s
09.2015 - 11.2017
Associate of Science - Computer And Information Sciences
Normandale Community College