Marcus D. Neal

• Train and mentor new employees on collection methods, documentation requirements and performance strategies.
• Oversee daily posting of payments to customer accounts.
• Supervise staff of collectors, monitoring phone calls and email responses to ensure we follow legal collection practices.
• Contact customers to collect outstanding payments and negotiate contract terms, increasing recoveries by negotiating favorable repayment terms for our customers.
• Create collection activity reports, highlighting KPI metrics for our agents and areas for improvement.

• Oversaw operations for 40+ agents across on-site and off-site locations, educating our best practices to align agent efforts with KPI metrics.
• Underwrote and reviewed loan files for completeness, identifying any missing documentation, and its readiness for activation.
• Implemented employee training programs to ensure the continuous development of our agents, contributing to higher Conversion %.
• Initiated performance evaluations for team members, providing constructive feedback for growth and development.
• Reported on team KPI metrics, helping upper management make informed decisions about resource allocation and strategic direction.

• Utilized loan origination software to process and track loan applications.
• Prepared documents for Underwriting by verifying client income, credit reports, and other information.
• Negotiated terms with Underwriters, achieving favorable loan conditions for clients.
• Achieved high client satisfaction scores by resolving any issues or concerns promptly

Blueville Nursery

• Gained hands-on experience in constructing raised gardens, building retaining walls, and installing irrigation systems, contributing to site development.
• Contributed to site preparation by grading, leveling, and seeding in federal, state, and local projects.
• Sites include: NBAF (National Bio & Agro-Defense Facility), KSU & Fort Riley

Calios, Wingstop, Quik Shop

• Experience as line-cook for: Calios & Wingstop
• Worked at Shop Quik Convenience store, running day to day gas station duties, including janitorial, everyday maintenance, and food prep for Hunts Bro's Pizza.

KSU Event Staff/ Brancato's Catering

• Catered and Bartended for KSU Alumni events, catered by Brancato’s (Local KC company)
• KSU Event Security (Football, Basketball, Graduation/Concerts)

• Experience as line-cook for: Calios & Wingstop
• Worked at Shop Quik Convenience store, running day to day gas station duties, including janitorial, everyday maintenance, and food prep for Hunts Bro's Pizza.
• Catered and Bartended for KSU Alumni events, catered by Brancato’s (Local KC company)
• KSU Event Security (Football, Basketball, Graduation/Concerts)

• Worked on Federal, State, and Local worksites, helping grade, level, prep & seed.
• Sites include: NBAF (National Bio & Agro-Defense Facility), KSU & Fort Riley
• Hands-on experience with: Raised Gardens, Retaining Walls, Irrigation Systems, and more.