Marcus Duplessis

• Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
• Guided customers in product selection with knowledgeable recommendations to enhance purchase satisfaction.
• Processed transactions efficiently using point-of-sale systems.
• Organized merchandise displays to create an inviting shopping environment.
• Collaborated with team members to restock inventory and manage stock levels.
• Ensured store cleanliness and safety compliance throughout the sales floor.

• Coordinated product displays to enhance visibility and engage customers effectively.
• Managed inventory levels to ensure product availability across retail locations.
• Cultivated relationships with store managers to improve shelf space utilization and product placement.
• Executed planograms to maintain consistent branding and presentation in stores.
• Collaborated with sales team to align merchandising strategies with promotional campaigns.
• Monitored store shelves to ensure product availability, restocked and rotated merchandise.
• Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
• Designed merchandising plans informed by customer buying habits and industry trends to drive sales.
• Maintained a clean and organized work environment at all times.

• Diagnosed mechanical issues in vehicles, ensuring safe and reliable transit operations.
• Repaired and replaced defective parts with specialized tools, enhancing vehicle performance.
• Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
• Performed routine maintenance on buses and support vehicles.
• Maintained garage safety protocols, ensuring compliance with regulatory and company standards.

• Assisted customers with product selection, providing tailored recommendations to meet individual needs.
• Demonstrated product features and benefits for customers' needs.
• Executed sales transactions at point-of-sale terminals, ensuring accurate and timely processing for customer satisfaction.
• Processed transactions using a point-of-sale system.
• Maintained organized merchandise displays, improving shopping experience and encouraging customer engagement.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Used technology resources to assist customers in locating and selecting items.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Attended weekly team meetings to review performance goals and objectives.

• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Managed high call volumes, ensuring consistent delivery of quality customer service.
• Managed high call volumes while maintaining quality customer service standards.
• Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
• Offered resolutions to de-escalate calls and solve customer issues.
• Answered incoming calls, assisting customers with product inquiries, billing questions, and service-related issues.
• Resolved escalated calls, effectively addressing customer issues and enhancing satisfaction.

Achieved HIPAA certification by completing training and assessments.

• Guided customers in product selection with tailored recommendations to enhance satisfaction.
• Aided customers in finding products, addressing inquiries, and providing expert product advice.
• Processed transactions efficiently using point-of-sale systems.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Organized merchandise displays to improve shopping experience and facilitate customer access.
• Collaborated with team members to restock inventory and manage stock levels.
• Participated in training sessions to improve product knowledge and sales techniques.
• Ensured store cleanliness and safety compliance throughout the sales floor.
• Used technology resources to assist customers in locating and selecting items.

• Rescued swimmers in distress and administered first aid as needed.
• Enforced facility rules to maintain a safe swimming environment.
• Monitored pool area for safety and compliance with regulations.
• Conducted regular safety drills and emergency response training for team members.
• Enforced all safety regulations and posted rules for patrons.
• Communicated effectively with patrons regarding safety guidelines and pool rules.
• Reported any unsafe conditions or suspicious activity to management immediately.
• Maintained cleanliness of pool facilities and equipment for optimal use.
• Cleaned, brushed and vacuumed pool to keep clean.