MARCUS E. MARION
Summary
Dynamic operations manager with extensive experience in team leadership, logistics coordination, and optimizing supply chain processes. Committed to delivering exceptional customer service and supporting retail operations to enhance customer experience and drive business success.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Store Manager
Postal Annex
Novato, USA
2023 - Current
- Managed daily store operations and ensured optimal customer service.
- Supervised, trained, and scheduled store associates to ensure efficient operations.
- Resolved customer complaints to maintain a positive shopping experience.
- Ensured compliance with company policies while maintaining a clean, organized store.
- Collaborated with vendors to streamline supply chain processes and ensure timely deliveries.
Basketball Coach
Korematsu Middle School
El Cerrito, California
2018 - 2020
- Developed practice plans to enhance player skills and teamwork.
- Prepared athletes for games with well-coordinated schedule of practices and individual training.
- Ran drills and fitness circuits to improve athletes' coordination and skills.
- Coordinated with parents to communicate expectations and player progress.
- Promoted sportsmanship and discipline among team members during practices and games.
Technical Support Manager
Catalina Marketing
St. Petersburg, USA
2008 - 2019
- Developed and maintained a comprehensive support process for Catalina Marketing, enhancing client satisfaction.
- Resolved support issues for clients, affiliates, and customers.
- Monitored key business performance indicators and generated high-level reports for senior management and venture capitalists, informing strategic decisions.
- Project Management Lead on all support changes and maintenance
- Worked with QA team on new applications for wireless carriers and web-based clients.
- Conducted training sessions for new interns to enhance their skills and knowledge.
- Coordinated monthly promotional loading processes for Lyris HQ, ensuring timely execution and alignment with marketing campaigns.
Real Estate Agent
Freedom Financial
Fremont, USA
2006 - 2010
- Facilitated cost-effective buying and selling of real estate while providing high-quality service.
- Explored new ideas and technology to streamline real estate transactions, enhancing speed and cost-effectiveness for clients.
- Conducted open houses to showcase properties to potential buyers, providing professional analysis and current information on mortgages, market conditions, prices, and legal requirements.
- Drafted contracts and negotiated terms with clients to finalize agreements.
- Engaged in social gatherings to generate leads and follow up with potential clients.
Card Services Manager
Chase Card Services
Pleasanton, USA
2004 - 2007
- Established and monitored key business performance indicators, generating high-level reports for senior management to inform strategic decisions.
- Managed team of 52 employees, fostering a collaborative environment to achieve departmental goals.
- Led daily meetings to update managers and set action plans.
- Guided and evaluated employees' performance.
- Administered performance counseling for employees who have areas of opportunity for improvement.
- Created and distributed monthly evaluations and created action plans for employees.
- Conducted training sessions on company procedures and best practices, enhancing team knowledge and compliance.
- Provided training for new managers on company policies and operational procedures.
- Resolved customer concerns and issues.
- WAMU product training: membership products, balance transfers, other various loyalty products and human resource guidelines.
Store Manager
AT&T Wireless
El Cerrito, USA
2002 - 2004
- Managed financial performance to consistently achieve sales targets across activations, accessories, and service revenue goals.
- Implemented and supported store promotions to achieve sales and financial objectives while maintaining high levels of customer satisfaction.
- Managed P&L by effectively overseeing store operating revenues and temporary expenses.
- Hired and trained retail sales personnel for customer-facing roles, enhancing team capability and service quality.
- Interacted daily with customers: resolving issues, troubleshooting phones, and making them feel at ease.
- Managed inventory and daily financial operations to ensure compliance with established guidelines and control costs.
- Prepared sales projections, management reports, and retail store correspondence.
- Worked through the ATT-Cingular merger, helping to escalate Northern California to the number one region for growth nationwide.
- Became intimately familiar with all phone manufacturers and models supported by AT&T.
- Completed all core sales and data training programs within the recommended time frames.
Audio Video Sales Marketing Manager
Alarm ONE
Chicago, USA
1998 - 2003
- Executed home shows to effectively market brand and engage potential customers.
- Met customers face to face to go over concerns and design system for the customer's needs.
- Contacted existing customers to update or add equipment, ensuring clear correspondence for efficient installations.
- Reviewed and approved all sales transactions to ensure accuracy and compliance with company policies.
- Participated in weekly meetings to align team objectives and strategies.
- Hiring & Training for each location
- Delegate areas of responsibility for each team
- Evaluate each employee's performance.
- Executed various tasks to maintain efficient operations of the Business Office.
Logistics Coordinator
Charles Trucking
Stockton, California
2019 - 2023
- Managed inventory levels to optimize supply chain efficiency.
- Coordinated shipments and deliveries to ensure timely transport.
- Communicated with drivers to facilitate smooth logistics operations.
- Monitored freight costs and identified potential savings opportunities.
- Scheduled appointments for pickups and drop-offs at various locations.
- Prepared shipping documentation to comply with regulatory requirements.
Education
Bachelor of Business Administration -
Illinois State University
01-1996
Skills
- Operations management
- Inventory management
- Team leadership
- Performance evaluation
- Customer relationship management
- Sales management
- Staff training
- Microsoft Office proficiency
Certification
- California Notary Public Commission
- C-Tec Certified Tax Prepare
Timeline
Store Manager
Postal Annex
2023 - Current
Basketball Coach
Korematsu Middle School
2018 - 2020
Technical Support Manager
Catalina Marketing
2008 - 2019
Real Estate Agent
Freedom Financial
2006 - 2010
Card Services Manager
Chase Card Services
2004 - 2007
Store Manager
AT&T Wireless
2002 - 2004
Audio Video Sales Marketing Manager
Alarm ONE
1998 - 2003
Logistics Coordinator
Charles Trucking
2019 - 2023
Bachelor of Business Administration -
Illinois State University