Marcus Francis
Brooklyn,NEW YORK
Summary
Dynamic retail professional with a proven track record at FedEx, excelling in customer service and inventory control. Recognized for enhancing operational efficiency and accuracy in cash handling. Adept at problem-solving and fostering team collaboration, consistently delivering exceptional shopping experiences while maintaining store organization and cleanliness.
Overview
1
1
year of professional experience
Work History
Store Associate
Ups Store
08.2026 - 09.2026
- Assisted customers with shipping, packaging, and printing services to enhance satisfaction.
- Operated various postal and retail equipment for efficient service delivery.
- Maintained accurate inventory records and restocked merchandise as needed.
- Processed transactions using point-of-sale systems with attention to detail.
- Collaborated with team members to resolve customer inquiries and issues promptly.
- Ensured cleanliness and organization of store environment for optimal shopping experience.
- Handled daily cash deposits and reconciled registers accurately at shift end.
- Adapted quickly to new tools and procedures, contributing to operational efficiency improvements.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Package Handler
FedEx
01.2026 - 07.2026
- Operated package sorting equipment to ensure timely processing of shipments.
- Loaded and unloaded packages efficiently, adhering to safety protocols.
- Maintained clean and organized work areas to promote workplace safety.
- Assisted team members in meeting daily workload requirements through collaboration.
- Documented discrepancies in shipments for effective resolution and reporting.
- Adapted quickly to changing priorities in a fast-paced environment.
- Followed safety regulations to maintain safe work environment.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
Sales Associate
Five Below
11.2025 - 12.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of sales floor for optimal customer engagement.
- Operated point-of-sale system efficiently to process transactions accurately.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Stocked merchandise on shelves, ensuring proper placement and pricing for visibility.
- Participated in inventory management by conducting regular stock counts and reporting discrepancies.
- Delivered exceptional customer service by addressing concerns promptly and effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associate of Arts - Business Administration
LaGuardia Community College
Long Island City, NY09.2026
Skills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Problem-solving acumen
- Team collaboration
- Active listening techniques
- Inventory control
- Store cleanliness maintenance
- Cash register operation
- Flexible schedule adaptability
- Time management mastery
- Organizational skills development
- Basic math skills application
- Interpersonal relationship building
- Relationship building
- Returns and exchanges handling
- Computer literacy fundamentals
- Payment processing
- Product display
- Stock replenishment efficiency
- Retail transactions processing
- Product knowledge expertise
Timeline
Store Associate
Ups Store
08.2026 - 09.2026
Package Handler
FedEx
01.2026 - 07.2026
Sales Associate
Five Below
11.2025 - 12.2025
Associate of Arts - Business Administration
LaGuardia Community College