Marcus Franklin
South Euclid,USA
Summary
Dependable and safety-conscious professional with over 7 years of experience in fast-paced environments, including warehouse operations, healthcare, and customer service.
Overview
7
7
years of professional experience
Work History
Amazon Fulfillment Associate
Amazon
Cleveland, OH
11.2025 - Current
- Accurately pick, pack, and prepare customer orders while meeting daily productivity and quality standards.
- Operate handheld RF scanners to locate, verify, and process inventory transactions.
- Maintain organized inventory through proper stock replenishment, stock rotation, and inventory control practices.
- Ensure accurate identification of products and maintain inventory accuracy.
- Follow all safety procedures while lifting, moving, and handling materials throughout the warehouse.
- Assist with inventory counts, housekeeping, and maintaining a clean, organized work area.
- Work collaboratively with team members to meet shipping deadlines and customer expectations.
Employment & Family Services Specialist
Cuyahoga Jobs and Family Services
01.2025 - 11.2025
- Works in a contact center environment, interviews and determines eligibility for multiple programs; follows and applies program policy guidelines; collects and enters data, computes budgets; verifies eligibility documentation.
- Prepares and scans documents for the case files, including changes affecting eligibility; notifies participants of any changes in assistance or services.
Patient Access Revenue Specialist
University Hospitals
08.2022 - 01.2025
- Time management skills, troubleshooting, and analyzing problems.
- Register new patients and check patients in and out of the facility. Scanning, updating, and entering insurance information, as well as maintaining computer data that includes the patient’s personal information, insurance details, and billing information.
Therapeutic Program Worker
Warrensville Development Center- Highland Hills, Ohio
Highland Hills, Ohio
08.2019 - 08.2022
- Excellent communication and customer service skills, developing long-term relationships with clients.
- Serves as a primary service provider and trainer for one or more clients and consumers to help them achieve functioning independence in self-help and daily living skills.
- Participates directly or indirectly in the development of individual client/consumer problem oriented treatment plans.
Education
Graphic Design
Youngstown State University
05.2016
Skills
- Independent and solid team member
- Picking and packing
- Self-motivated and disciplined
- Attention to detail
Timeline
Amazon Fulfillment Associate
Amazon
11.2025 - Current
Employment & Family Services Specialist
Cuyahoga Jobs and Family Services
01.2025 - 11.2025
Patient Access Revenue Specialist
University Hospitals
08.2022 - 01.2025
Therapeutic Program Worker
Warrensville Development Center- Highland Hills, Ohio
08.2019 - 08.2022
Graphic Design
Youngstown State University