Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Sylvia Felix

La Puente,CA
Sylvia Felix

Summary

Dependable team player with solid background in fulfillment. Highly productive,organized and efficient with stamina to stand and walk furlong hrs. Professional with knowledge of service and proven multitasking abilities. Committed to maintaining professional relationship to increase profitability and drive A results. History of effectively fulfilling ordering high-volume warehouse settings. Proficient in loading and unloading

Overview

36
years of professional experience

Work History

Amazon LGB3
Eastvale, CA

Amazon Fulfillment Associate
06.2022 - 07.2023

Job overview

  • Demonstrates professionalism and confidence in using my communication skills to meet the fulfillment center daily and yearly shipment goals.
  • Monitor employee productivity and optimism procedures to reduces costs.
  • Processed customer shipments and damages as well as prevent thefts.
  • Consistently meet or exceed gross goals.
  • Maintained cleanliness and order in the warehouse.
  • Identified inefficiencies and made recommendations for process improvements.
  • Followed procedures at all times for personal and team safety.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Selected and filled orders from stock to fulfill customer requirements.
  • Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.
  • Loaded packages in delivery trucks to assist with physical delivery of products to customers.
  • Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Followed orders precisely for correct items, sizes and quantities.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Kept work areas neat, clean and free from debris.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Picked and packed order items.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Transported merchandise pallets to move in warehouse.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Supervised and trained new staff in performing census.

Pier 1 Imports Inc
Brea, CA

Sales Associate
11.2016 - 03.2020

Job overview

  • Answered telephone and electronic enquires and forwarded telephone calls and messages to appropriate person.
  • Addressed customer service inquiries in a timely and accurate fashion
  • Provide Medicare and Medicaid eligible individuals reliable, and consistent information regarding billing issues, enrollment status, pharmaceutical benefits and claims.
  • Provides assistance, training and troubleshooting support to peers.
  • Responsible for researching and resolving inquiries while using an array of computer systems and appropriately logging documenting corrective measures handled while on calls.
  • Proven ability to handle multiform, competing priorities in an effective manner.
  • Enforced contact center policies, procedures and quality assurance measures
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Set and achieved company defined sales goals.
  • Developed, maintained and utilized diverse client base.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Alexanders Salon & Spa
Brea, CA

Hairdresser
12.1987 - 03.2016

Job overview

  • Retouching photographs, Cropping and Upload product photography images.
  • Identified inefficiencies and made recommendations for process improvements.
  • Trained hires and overlooked they progress.
  • Name and maintain digital asset file, structure organization and crop digital photographic images, maintain file size specification guidelines.
  • Perform quality assurance on all images and responsible for completion of work to daily and weekly deadlines.
  • Gave and received creative direction and guidance from peers.
  • Highly skilled in greeting customers and answering phone calls.
  • I have exceptional time management and problem solving skills.
  • Worked accurately and independently with close eye to detail.
  • Answered over Number phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Determined appropriate hair treatments based on conditions and textures.
  • Distributed business cards outside of salon to generate new business.
  • Counted and documented opening and closing cash amounts daily.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.

Education

Citrus College
Glendora, CA

Cosmetology from Cosmetology
09.1986

Skills

  • Strategic Planning
  • Process Improvements
  • Proactive Worker
  • Able to cope with pressure
  • 7 years in Retail
  • Systems Implementation
  • Team Building
  • Reliable Customer Service
  • Strong numerical and analytical skills
  • Merchandising products
  • Pallet Jack Expertise
  • Maintaining Clean Work Areas
  • Critical Thinking
  • Work Prioritization
  • Customer Order Fulfillment
  • Sorting and Organizing
  • Shelf Merchandising
  • Shipment Packing
  • Shipment Loading
  • Teamwork and Collaboration
  • Heavy Lifting
  • Pallet Building
  • Willing to Learn
  • Labeling and Wrapping
  • Organization and Categorization
  • Motivated Team Player
  • Exceptional Time Management Skills
  • Product Sales and Promotion
  • Hazardous Materials
  • Serve Customers
  • Warehouse Coordination and Support
  • Update Signs
  • Product Packaging
  • Prepare Orders
  • Stockroom Maintenance
  • Restock Shelves
  • Team Goals
  • Demand Fulfillment
  • Inspect Material
  • Store Planning and Display Design
  • Project Requirements

Timeline

Amazon Fulfillment Associate

Amazon LGB3
06.2022 - 07.2023

Sales Associate

Pier 1 Imports Inc
11.2016 - 03.2020

Hairdresser

Alexanders Salon & Spa
12.1987 - 03.2016

Citrus College

Cosmetology from Cosmetology

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Sylvia Felix