MARCUS FREEMAN
Hartsville,SC
Summary
Motivated IT support professional with cybersecurity training in operating systems, network security, and technical troubleshooting. Completed QuickStart's Cybersecurity Program, gaining skills in Linux, Windows, system hardening, and incident response. Equipped to deliver first-level technical support, document issues, and assist users effectively while preparing for CompTIA Security+ certification.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Delivery Driver
FedEx
Florence, SC
11.2024 - Current
- Prioritize daily assignments and meet time-sensitive delivery and pickup deadlines in a fast-paced environment.
- Identify and respond to delivery issues, using problem-solving skills to support timely and accurate package delivery.
- Delivered professional customer service, addressing delivery-related questions and concerns for residential and business customers.
- Communicate relevant issues to appropriate personnel to support timely resolution.
- Maintained accurate delivery records, following established procedures and operational requirements to ensure compliance.
- Exhibited reliability, attention to detail, and accountability while working independently in fast-paced environments.
Education
Cybersecurity Program -
QuickStart
Virtual03-2026
Skills
- Professional Skills: Customer service, verbal and written communication, attention to detail, time management, teamwork
- IT Support: Basic IT troubleshooting, technical problem-solving, computer hardware fundamentals
- Help Desk Fundamentals: Technical issue documentation, problem identification, support request communication, issue escalation concepts
- Productivity Tools: Microsoft Word, Excel, PowerPoint, Google Workspace
- Operating Systems: Windows, Linux, macOS
- Networking & Security: Network security fundamentals, system hardening, threat identification, security monitoring concepts
Certification
CompTIA Security+ (SY0-701), Exam planned for November 2026 | Not yet certified
TECHNICAL PROJECTS
- QuickStart — Capture the Flag (CTF) Challenges
- Virtual Campus | March 2026 – June 2026
- Participated in simulated cybersecurity scenarios to develop technical analysis and problem-solving skills.
- Practiced reconnaissance, enumeration, and vulnerability identification in controlled learning environments.
- Analyzed findings, documented technical observations, and explored mitigation strategies.
- Applied cybersecurity concepts to understand system weaknesses, security risks, and defensive practices.
ADDITIONAL QUALIFICATIONS
- Customer-focused approach to resolving problems and assisting others.
- Ability to learn new software, tools, and technical procedures.
- Interest in providing first-level IT support and developing a career in help desk operations and cybersecurity.
Timeline
Delivery Driver
FedEx
11.2024 - Current
Cybersecurity Program -
QuickStart