MARCUS GRAHAM

An ISFISI officer at Connecticut Yankee I was responsible for ensuring ongoing site security, regulatory compliance, and environmental and public safety. Duties include monitoring for residual radiation, managing access control to restricted areas, overseeing the safeguarded information, conducting audits and inspections, and coordinating with regulatory bodies to maintain public and environmental protection after decommissioning. Responding to alarms and patrolling the site two to three times a shift.

• Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
• Respond to incidents and critical situations in a calm, problem solving manner
• Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.

• Responsible for delivering packages to customers in a timely and professional manner.
• Duties included carrying packages, contacting customers, driving trucks, reporting to managers, and returning to the hub at the end of the day.
• I had to demonstrate the following skills: physical strength, customer service orientation, the ability to work long hours, attention to details, fast response to unexpected situations, and communication.

• Mentor and guide mentally challenged clients to their potential
• Ensure the safety of the clients and others around them.
• Document the day and progress made or report incidents.
• Use excellent communication skills to guide clients during behavioral incidents

• Ringing up purchases and processing payments using POS systems.
• Greeting customers warmly and assisting with inquiries.
• Ensuring accurate cash handling and balancing cash drawers.
• Maintaining a tidy and organized checkout area.
• Resolving customer issues or concerns promptly and professionally