Jayla Pierce
East Lansing,Michigan
Overview
3
3
years of professional experience
Work History
Compliance Coordinator
MCHS
07.2025 - Current
- Ensure compliance with national accreditation standards and Federal/State regulations.
- Update, draft, and manage policy/procedure manuals and training materials.
- Deliver PSA, ORR Code of Conduct, and policy-specific training to staff.
- Conduct monthly PSA facility audits, hotline checks, and compliance reviews.
- Serve as primary point of contact for PSA audits; coordinate corrective action plans.
- Prepare quarterly and annual ORR reports; identify trends and improvement areas.
- Monitor grievances, ensure timely resolution, and maintain regulatory documentation.
- Oversee federal database data-entry compliance and report creation.
- EHR super user: build reports/forms, manage user accounts, train new hires.
- Present data and findings to leadership and cross-functional teams.
Quality Assurance & Compliance Manager
Bethany Christian Services
08.2023 - 01.2025
- Oversaw ORR UC contract compliance, licensing, and COA standards.
- Supervised and trained staff on compliance and documentation requirements.
- Led QA and PSA tasks, conducted audits, and managed corrective action plans.
- Collaborated with ORR and stakeholders; attended provider calls and national QA meetings.
- Supported monitoring visits; prepared documentation and represented program leadership.
- Managed grievance data review, portal file audits, CLE monitoring, and compliance logs.
- Ensured accurate and timely completion of all reporting requirements.
Leasing Consultant
Beztak
01.2023 - 08.2023
- Managed leasing processes, showings, applicant communication, and CRM updates.
- Prepared lease agreements and ensured regulatory compliance.
- Coordinated move-ins and maintained tenant files.
- Marketed rental listings and conducted property inspections.
Education
B.A. - Human Development & Family Studies
Michigan State University
East Lansing, MI05.2023
Skills
- Compliance monitoring
- Policy development
- Training facilitation
- Audit coordination
- Documentation management
Timeline
Compliance Coordinator
MCHS
07.2025 - Current
Quality Assurance & Compliance Manager
Bethany Christian Services
08.2023 - 01.2025
Leasing Consultant
Beztak
01.2023 - 08.2023
B.A. - Human Development & Family Studies
Michigan State University