Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

MARCUS HAYES

Latta,SC

Summary

Accomplished professional with expertise in process optimization, regulatory compliance, and customer service. Proven success in implementing efficient operational procedures, ensuring adherence to quality standards, and fostering strong client relationships. Adept at analyzing data to drive strategic decision-making and enhance business performance. Committed to delivering exceptional service and maintaining a customer-centric approach.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Independent Contractor

New Alpha
11.2023 - Current
  • Non-Profit Organization - Provide software implementation and upgrades to enhance organizational productivity - Train staff on utilizing AI technologies, resulting in 60% productivity increase - Deliver tech support and troubleshooting assistance to ensure seamless system operations

Non-Destructive Quality Inspector

Wyman Gordon
Dillon, SC
07.2022 - 11.2023
  • Provided technical guidance on quality control procedures and testing methods - Collaborated with technicians to ensure adherence to quality assurance standards - Interpreted results of non-destructive testing (NDT) techniques for production processes - Conducted visual inspections to identify defects, corrosion, fatigue, and flaws in materials/components

Loss Draft Claims Specialist

Assurant Properties
Florence, SC
06.2016 - 11.2021
  • Evaluated procedures and standards to ensure regulatory compliance and operational efficiency - Analyzed programmatic data to identify trends, resolve issues, and implement process improvements - Developed training initiatives to enhance team performance and drive progress toward key metrics - Prepared detailed reports and executive briefings communicating findings and recommendations - Collaborated with cross-functional teams to achieve key performance indicators (KPIs)

Financial Advisor / Insurance Producer

Modern Woodmen of America
Jonesboro, GA
08.2011 - 07.2013
  • Examined policies and regulations to develop tailored financial plans and product offerings - Gathered and analyzed client data to evaluate needs and provide personalized advisory services - Prepared reports and marketing materials highlighting product strategies and benefits - Fostered strong client relationships through clear communication and customer-focused approach

Education

Bachelor of Science - Applied Technology

Grand Canyon University
Phoenix, AZ

Skills

  • Process Improvement
  • Quality Assurance & Compliance
  • Data Analysis & Reporting
  • Customer Service & Relationship Building
  • Training & Project Management
  • Stakeholder Collaboration
  • TECHNICAL PROFICIENCIES
  • Advanced MS Office Suite Data Visualization SQL Python Statistical Analysis
  • Workload Management

Affiliations

Member, The National Society of Collegiate Scholars

Certification

Non-Destructive Quality Inspector

Timeline

Independent Contractor

New Alpha
11.2023 - Current

Non-Destructive Quality Inspector

Wyman Gordon
07.2022 - 11.2023

Loss Draft Claims Specialist

Assurant Properties
06.2016 - 11.2021

Financial Advisor / Insurance Producer

Modern Woodmen of America
08.2011 - 07.2013

Bachelor of Science - Applied Technology

Grand Canyon University

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MARCUS HAYES