Marcus Hearn
Austin,TX
Summary
Kitchen Manager with a proven track record in operational management, team collaboration, and regulatory compliance. Known for enhancing menu variety and maintaining safety standards, driving exceptional customer service in fast-paced culinary environments.
Overview
12
12
years of professional experience
Work History
Kitchen Manager/Chef
Arturos Underground Cafe
Austin, TX
02.2022 - 08.2026
- Oversaw daily kitchen operations, ensuring high standards in meal preparation and plate presentation for enhanced guest satisfaction.
- Managed kitchen compliance with health regulations, achieving consistent safety standards across all operations.
- Ensured optimal functionality of kitchen equipment by training staff and enforcing manufacturer instructions to minimize downtime.
- Conducted weekly inventories of food items in refrigerators and freezers.
Sous Chef
Dagum Tacos and Catering
Austin, Texas
01.2019 - 02.2022
- Developed new recipes to enhance the catering menu variety.
- Assisted in inventory management and ordered supplies.
- Created a positive work environment by encouraging teamwork among staff members.
General Manager
ATX Boudin Hut
Austin, TX
06.2014 - 09.2018
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations to ensure exceptional customer service.
- Analyzed customer feedback to improve dining experience and service efficiency.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
High School Diploma -
Hays High School
Buda Texas05-2007
Skills
- Kitchen management
- Food safety
- Inventory management
- Equipment maintenance
- Menu planning
- Cost optimization
- Staff training
- Customer service
Timeline
Kitchen Manager/Chef
Arturos Underground Cafe
02.2022 - 08.2026
Sous Chef
Dagum Tacos and Catering
01.2019 - 02.2022
General Manager
ATX Boudin Hut
06.2014 - 09.2018
High School Diploma -
Hays High School