Marcus Herron
Avondale,AZ
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Team Lead
AZ Coalition for Change
04.2023 - 10.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Sales Associate
GNC - General Nutrition Centres
03.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Fullfillment Center Wharehouse Associate
Amazon
05.2021 - 02.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Associate of Arts - Business
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ01-2026
High School Diploma -
Online Learning Academy
Glendale, AZ05-2021
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Customer service
Timeline
Team Lead
AZ Coalition for Change
04.2023 - 10.2024
Sales Associate
GNC - General Nutrition Centres
03.2022 - 02.2023
Fullfillment Center Wharehouse Associate
Amazon
05.2021 - 02.2022
Associate of Arts - Business
Maricopa Community Colleges, Estrella Mountain Community College
High School Diploma -
Online Learning Academy
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