Marcus Hicks
Jacksonville,FL
Summary
Passionate counselor dedicated to improving lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients with guidance toward tangible improvements and relapse prevention. Attentively implements sound treatment plans addressing unique patient needs and helps attain long-term behavioral goals.
Professional, experienced clerical professional prepared for this role. Skilled in administrative tasks, data entry, and document management. Strong focus on team collaboration and achieving results. Reliable, adaptable, and proficient in Microsoft Office Suite, communication, and organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clerical Associate
UF Health Jacksonville
06.2024 - Current
- Developed correspondence letters, memos, and emails.
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Streamlined office processes by implementing efficient filing systems and document management.
- Enhanced team productivity through expert organization of department calendars, meetings, and events.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Reviewed files, records and other documents to obtain information to respond to requests.
Behavioral Health Case Manager
Sulzbacher Center
12.2023 - 06.2024
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors
- Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior
- Used [Software] to document patient information, progress notes, and treatment plans
- Created progress reports, assessments and charting within required timeframes
Advocate
Sulzbacher
09.2020 - 12.2023
- Delivered friendly service and offered expert support in every interaction
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern
- Maintained positive relationships with community to build and nurture dynamic partnerships
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views
Floor Tech
Healthcare Services Group
06.2019 - 03.2020
- Inspected equipment regularly and kept detailed records of floor cleaning supply inventories
- Quietly waxed, buffed and vacuumed floors in [Type] organization
- Worked with supervisor to design detailed floor maintenance schedules based on floor types and foot traffic
- Cleared trash and debris from over [Number] rooms and office areas regularly
- Operated buffers and burnishers to clean and polish floors
- Used power scrubbing and waxing machines to scrub and polish floors
Environmental Technician
Baptist Medical Center
04.2017 - 01.2019
- Worked with site to maintain compliance with applicable environment regulations
- Performed emergency response activities, tank cleaning and equipment decontamination
- Determined chemical composition and nature of land pollutants by analyzing and collecting soil
- Prepared summaries and charts by testing and gathering samples and summarizing findings
Education
Associate of Arts - General
Florida State College At Jacksonville
Jacksonville, FL12.2023
High School Diploma -
Jean Ribault High School
Jacksonville, FL06.2010
Skills
- Chronic Disorders Crisis Evaluation and Intervention
- Patient Health Information Access
- Patient Intakes
- Customer service
- Clerical experience
- Case management
- Behavioral health
- Computer skills
- Cash register
- Hotel experience
- Time management
- Communication skills
- Hospitality
- Multilingual
- Microsoft Excel
- Organizational skills
- Microsoft Powerpoint
- Medical terminology
- Microsoft Word
- Typing
- Care plans
- Faxing documents
- Office administration
- Reception duties
- File organization
Certification
- Driver's License
- BLS Certification
Personal Information
Authorized To Work: US
Timeline
Clerical Associate
UF Health Jacksonville
06.2024 - Current
Behavioral Health Case Manager
Sulzbacher Center
12.2023 - 06.2024
Advocate
Sulzbacher
09.2020 - 12.2023
Floor Tech
Healthcare Services Group
06.2019 - 03.2020
Environmental Technician
Baptist Medical Center
04.2017 - 01.2019
High School Diploma -
Jean Ribault High School
- Driver's License
- BLS Certification
Associate of Arts - General
Florida State College At Jacksonville
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