Marcus Horton
Atlanta,GA
Summary
As an experienced leader, I have consistently excelled in retail operations, demonstrating a strong ability to coach and empower other leaders. I am proactive in addressing operational concerns, prioritizing daily tasks, and ensuring the achievement of performance and productivity goals. With my extensive experience as a seasoned Store Manager, I specialize in effectively managing retail locations. I am a polished professional who excels in training employees on exceptional customer service etiquette and sales techniques. Additionally, I am skilled in overseeing all aspects of customer-facing and back-end operations.
Overview
12
12
years of professional experience
Work History
Store Manager
STARBUCKS
01.2012 - Current
- Drive the implementation of company programs by developing action plans to meet operational and organizational objectives
- Identifies obstacles to creating the Starbucks Experience and actively works to remove them
- Led, trained, and developed 9 ASM's in my role as a Store Manager Trainer
- Creates cadence to conduct meaningful development conversations with store partners and peers and actively supports partner development plans
- Identifies obstacles to creating the Starbucks Experience and actively works to remove them
- Balances observation, data and input from others to identify opportunities across the portfolio and within individual stores.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
Assistant Store Manager
STARBUCKS
03.2013 - 10.2013
- Communicated clearly with Store Manager and Shift Supervisors to ensure successful store operations
- Responded to immediate store needs using internal and external resources
- Engaged customers in conversation to understand customer and community needs
Education
Bachelor of Arts - Global Logistics Management
Arizona State University
Tempe, AZ05.2025
Skills
- Revenue Generation
- Customer Service Management
- POS Systems
- Talent Recruitment
- Loss Prevention
- Employee Training
- Project Management
- Payroll Management
- Goals and Performance
Accomplishments
- Store Manager Trainer
- Next Network Lead
- Active Member of Black Partner Network
- ADP Program (FY21)
- Manager of the Quarter (FY21)
- Area 141 Manager of the Year (FY21)
Timeline
Assistant Store Manager
STARBUCKS
03.2013 - 10.2013
Store Manager
STARBUCKS
01.2012 - Current
Bachelor of Arts - Global Logistics Management
Arizona State University