MARCUS JACKSON
Santa Clara,CA
Summary
Committed job seeker with excellent customer service and organizational skills. Expert in handling confidential information in a workplace setting with a deep alignment and passion for meeting company daily standards.
Overview
10
10
years of professional experience
Work History
Customer Service Navigation
Stanford Hospital
Newark, California
02.2025 - Current
- Urgent Care
- Express Care
- Inpatient House Census
- International Medical Services
- Compliments/Complaints
- Wayfinding,Hotel Listings, Number Requests, Hours, etc
- Epic
- Panviva
- Cisco Finesse, Cisco Jabber
- Microsoft Teams, Microsoft Outlook
- Identify needs of customers promptly and efficiently
- Assist with customer requests and answered questions to improve satisfaction
AP Engineer
Tesla, Inc.
Palo Alto, CA
03.2024 - 07.2024
- Develop comprehensive test plans and test cases based on project requirements and specifications.
- Perform regular regression testing to ensure that previously identified defects have been resolved and that new changes/features have not introduced any unintended side effects
- Work closely with the development team to identify, track, and prioritize issues
- Collaborate effectively with cross-functional teams to ensure a smooth and efficient testing process
- Communicate test results, issues, and recommendations to stakeholders
Data Analyst - Level 12 Asst.
Accenture LLP. - Meta Platforms, INC
Menlo Park, CA
02.2018 - 11.2023
- Review content for intellectual property violations.
- Assess the authenticity of account ownership, and optimize algorithms to identify fraudulent accounts.
- Validate payment platform transactions to meet regulatory requirements.
- Improve machine classifiers to ensure the safety of the platform for all audiences.
- Provided technical support for existing reports, dashboards or other tools.
- Provided data-driven solutions to support decision making.
Team Store Shift Lead
Fanatics
Santa Clara, CA
04.2015 - 02.2018
- Managed store operations during absence of Store Manager or Assistant Manager
- Enforced store policies regarding returns, exchanges, refunds, discounts
- Coached and trained employees and managed daily work assignments
- Participated in monthly physical inventories to confirm accuracy of system records
Education
Thea. - Theatre
De Anza College
Cupertino, CA05.2014
High School Diploma -
New Valley High School
Santa Clara, CA01-2011
Skills
- Cross-functionality
- Strong work ethic
- Ability to adapt to work flow changes
- Critical Thinker
- Communication
- Typing (40wpm)
- Service Quality Management
Timeline
Customer Service Navigation
Stanford Hospital
02.2025 - Current
AP Engineer
Tesla, Inc.
03.2024 - 07.2024
Data Analyst - Level 12 Asst.
Accenture LLP. - Meta Platforms, INC
02.2018 - 11.2023
Team Store Shift Lead
Fanatics
04.2015 - 02.2018
Thea. - Theatre
De Anza College
High School Diploma -
New Valley High School