Summary
Overview
Work History
Education
Skills
Timeline
Certification

Marcus Jones

Humble,Texas

Summary

A talented Inspector with years of experience: specializing in conducting inspections and estimations for property loss and remodeling. Strong statistical analysis, quoting and negotiating skills. Well versed in preparing quotes and estimations to prepare and manage risk and mitigate loss. Seeking to bring talent and leadership to growing organization as Independent Adjuster.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

Independent Property Claims Adjuster

Alacrity
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
  • Scoped and photographed properties for defects and damage.
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.

Independent Claims Adjuster

Administrative Strategies
Westfield , IN
2022.01 - Current
  • Prepared summaries of damage, payments, and policy coverage.
  • Established relationships with clients and insurance companies to foster timely claims resolution.
  • Answered customer questions regarding deductibles.
    Documented all investigation activity and presented reports to management.
  • Substantiated legitimate claims and denied unjustified claims.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Documented information gathered in field and uploaded data to company database for efficient processing using Xactimate.

Claims Assistant Intern

D&K Claims Group
06.2022 - Current
  • Assisted senior adjusters in processing and evaluating property and insurance claims
  • Prepared and maintained detailed documentation and reports related to claim investigations
  • Generated statement of loss reports
  • Proficient in conducting thorough investigations, gathering evidence, and scope of loss reports
  • 200 training hours completed to improve knowledge and skills in property claims adjusting
  • Ability to stay update on relevant state/industry regulations and best practices for handling claims

Roofing Estimator/Quality Control Manager

King Roofing and Remodeling Company
11.2021 - Current
  • Produced accurate repair/ replacement estimates from repair scopes using conceptual and schematic drawings, field notes and photographs, in Xactimate
  • Reviewed architectural and structural plans prior to bidding
  • Reviewed specifications prior to bidding, study drawings and understand project scope
  • Scheduled time effectively to meet due dates established by sales representatives or as required by bid documents
  • Read and interpret floor plans and schematics and scale the project tasks accordingly
  • Travel to the project site as necessary to collect pertinent information
  • Conducted field investigations/ inspections of the properties and write an estimate to evaluate damage and determine the scope and loss of property
  • Used advanced video technology to collaborate with onsite vendors to identify damages and write a damage estimate from a virtual setting
  • Appropriately represented the company by executing a high level of service and maintaining professionalism at all times
  • Created and submit estimate reports or bids to appropriate persons (project managers, clients, bidding competitions etc.)

Customer Relations / Scheduling Manager

AT&T Telecommunications Company
08.2020 - 10.2021
  • Overseen customer financial accounts and processed customer adjustments
  • Overseen a team of customer service representatives and ensure that they meet monthly quotas
  • Followed communication guidelines, policies and procedures under Code of Business conduct
  • Handled over 3,000 customer complaints and provide alternatives and/or solution to ensure resolutions of complaints
  • Organized workflow and appointments by reading and routing correspondences
  • Maintained customer confidence and protected operations by keeping information confidential.

Life Insurance Agent

Primerica Texas
08.2018 - 08.2018
  • Handle inside sales for customers who need help getting coverage, managing their policy, or submitting a claim
  • Build and maintain a client base while keeping insured informed about products and services for, but not limited to, life insurance, mutual funds, retirement plans and annuities
  • Aided the underwriter in assessing risk by evaluating all factors using detailed information from prospective to help minimize loss, while staying up to date with underwriting to be sure that potential insured applications are being processed in an effective and timely manner.

Premises Technician/ Fiber Splicer

AT&T Telecommunications Company
01.2016 - 08.2020
  • Negotiated estimates and damage claims through the use of Citrix software programs
  • Required to climb ladders up to 28-40 feet to roof tops and work aloft with hand tools and digital devices
  • Performed work in buildings, attics, basements, and crawl spaces, which involved bending, kneeling, stooping, crouching, crawling, etc
  • Installed, cleaned and performed OTDR and loss testing on customer single mode fiber optic cables from underground splice point to de-mark for wireless phone provider
  • Performed optical test and characterization for fiber optic device modules including visual inspection, geometry, insertion loss and return loss testing
  • Served as team leader; trained and managed staff on the installation/repai

Machinist

UCC Uni-form Components CO
01.2014 - 12.2015
  • Ability to safely operate hand tools such as a grinder, pry bar, etc
  • Ability to adjust, maintain and inspect equipment
  • Ability to comply with all safety and environmental policies
  • Ability to work in a team environment with regular and predictable attendance
  • Knowledge and ability to read blueprints and tape measure
  • Ability to operate a pendant control crane
  • Ability to operate a forklift
  • Understands metric measurements and standard measurements
  • Previous work experience in an industrial environment

Education

Bachelors of Applied Science - Sports Management

Harding University

Skills

  • Microsoft Office – Teams/Zoom Word, Excel, and PowerPoint
  • Customer Relation Management (CRM)
  • Community Service-Volunteer Work
  • Forklift and Skytrak operation
  • Quality Assist, and Eagle View

Timeline

Claims Assistant Intern - D&K Claims Group
06.2022 - Current
Independent Claims Adjuster - Administrative Strategies
2022.01 - Current
Roofing Estimator/Quality Control Manager - King Roofing and Remodeling Company
11.2021 - Current
Customer Relations / Scheduling Manager - AT&T Telecommunications Company
08.2020 - 10.2021
Life Insurance Agent - Primerica Texas
08.2018 - 08.2018
Premises Technician/ Fiber Splicer - AT&T Telecommunications Company
01.2016 - 08.2020
Machinist - UCC Uni-form Components CO
01.2014 - 12.2015
Harding University - Bachelors of Applied Science, Sports Management
Independent Property Claims Adjuster - Alacrity

Certification

Level 2 Certified in Xactimate Texas -All Lines Adjuster State Farm Auto/Property Certified State Farm Wind/Hail State Farm Fire Catastrophe Adjuster safety guidelines Training

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