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Self-motivated, result-oriented, and strategic thinker with strong communication skills who is committed to process improvement. Organized, independent, and autonomous, able to set and meet deadlines, and prioritize work with minimal guidance. Able to adapt quickly to ambiguous situations while maintaining a steady workflow, true problem solver that aids in operations efficiency. Seeking a position where I can showcase my exemplary customer service skills, ability to multi-task, and lead teams of 30+ while delivering results.

Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements on the fly labor moves and sort flow adjustments to maintain and improve short and long term building health. Advanced SCC -YMS-PPA-FMC-Excel-FCLM proficiency and demonstrated skill managing and driving multiple projects with minimal supervision. The project I have spent the most personal attention to and am most proud of is identifying and training a successful team of five yard marshals, six fellow PAs, and the current Quality/Problem Solve teams across all shifts with an average sort compliance of 99.90% with 55k in volume. The highest recorded SC in PerfectMile from this team is 99.94%.Since January 2022 with the team has raised the average sort PPH to over a 100 with the team record ending at 112 - with an all day record of 58 while continuing to hit total PPH goal while continuing to maintaining #1 in WHIP compliance for the ten station region and raising Connection scores for L3 leadership to 2% above benchmark.

Experienced Process Assistant with 3 years experience in an Amazon SSD warehouse, trusted to lead daily execution of same-day operations. Proven ability to manage labor, monitor real-time metrics, coach associates, and resolve barriers to protect CPTs and service levels. Known for strong floor presence, clear communication, and ownership during high-volume and peak conditions.

Reliable innovator with 3 years of Amazon Process Assistant experience focused on data‑driven process improvements, throughput optimization, and cross‑functional problem solving. Meticulous, goal‑oriented team leader who plans and executes operational initiatives with accuracy and adaptability in fast‑paced environments.

Marcus Jordan

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Process Assistant

Process Guide & Learning Ambassador

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ITSA - Information Technology Security and Administration

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Process Assistant

Process Guide & Learning Ambassador

ITSA - Information Technology Security and Administration

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