Marcus Jordan
Snellville,GA
Summary
Excellent verbal and written communicator with strengths in troubleshooting problems and building successful solutions.
Overview
4
4
years of professional experience
Work History
Process Assistant
Amazon
12.2023 - Current
- Assisted managers in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Identified and resolved associate barriers to drive optimal workflow and business growth.
- Monitored and reported on process performance to verify compliance with standards.
Process Guide & Learning Ambassador
Amazon
10.2021 - 12.2023
- Problem solving
- Training of new associates
- Time management
- Shipment tracking
- Resolved inventory discrepancies by locating missing products and tracing record keeping errors
- Kept products correctly labeled and immediately corrected problems for optimal inventory control
- Led implementation of inventory management updates
Education
ITSA - Information Technology Security and Administration
MyComputerCareer
Raleigh, NC08.2023
Skills
- Shift planning
- Performance monitoring
- Labor tracking
- Product flow coordination
- Associate coaching
Timeline
Process Assistant
Amazon
12.2023 - Current
Process Guide & Learning Ambassador
Amazon
10.2021 - 12.2023
ITSA - Information Technology Security and Administration
MyComputerCareer