Marcus Kyle
Operations Specialist
Miami,FL
Summary
I am a 23-year-old trilingual hospitality professional with over 4 years of experience in facilitating daily operations at a longstanding French Bistro/Bakery in Coral Gables, FL. Additionally, I have a B.S. in Hospitality Management and am working on my M.S. in Hospitality Management with a focus in Real Estate Development. Lastly, I have worked in the financial services sector as a Global Wealth and Investment Management Intern at Merrill Lynch. I am eager to learn and incorporate the skills I have learned with fellow industry professionals.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Operations Specialist
Chocolate Fashion Bakery, Inc.
Coral Gables, FL
05.2018 - Current
(Chocolate Fashion is a family-owned Bistro/Bakery that specializes in French fare and has been in business since 2003)
- Analyzing daily inventory, developing weekly menus, customer service, and community engagement.
- Successfully adjusted business model to serve customers and expand outdoor seating during the COVID-19 pandemic.
- Led business efforts in acquiring a 2COP (Beer & Wine) Permit.
- Made the company more efficient by implementing newer and more advanced POS systems.
- Added online ordering to the company website in order to increase revenue.
- Helped implement direct deposit in order to increas payment efficiency.
Global Wealth and Investment Management Intern
Merrill Lynch
Coral Gables, FL
05.2017 - 08.2017
- Assisted a team of financial advisors with over $700,000,000 under management)
- Composed weekly stock reports for clients depending on the composition of their portfolios
- Gained first-hand experience working with an affluent clientele base and how large amounts of money are effectively managed
- Researched and analyzed potential future investments for the team and clients.
Education
Master of Science - Hospitality Management
Florida International University
Miami, FL 08.2020 - Current
Bachelor of Science - Hospitality Management
Florida International University
Miami, FL 08.2019 - 08.2021
Skills
Customer Relations
Teamwork and Collaboration
Interpersonal Communication
MS Office
Financial Literacy
Training and Development
Culinary Prep & Management
Digital Marketing
Intuit Quickbooks
Websites
Hobbies
Avid Scuba Diver
Cooking Enthusiast
Volunteering
Timeline
Master of Science - Hospitality Management
Florida International University
08.2020 - Current
Bachelor of Science - Hospitality Management
Florida International University
08.2019 - 08.2021
Operations Specialist
Chocolate Fashion Bakery, Inc.
05.2018 - Current
Global Wealth and Investment Management Intern
Merrill Lynch
05.2017 - 08.2017