Work Preference
Summary
Work History
Education
Skills
Timeline
Generic
Open To Work

Marcus Lawrence

El Cajon ,Ca

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Sandwich Artist/Store ManagerStore ManagerDistrict ManagerFinancial AdvisorEnrollment Specialist

Work Type

Full TimePart TimeContract WorkSeasonal WorkConsulting

Location Preference

On-Site
Location: San Diego, CA
Open to relocation: Yes

Salary Range

20/hr - 1000/hr

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsTeam Building / Company Retreats

Summary

Personable and dedicated with strong ability to lead and motivate teams in retail environment. Understands key retail operations, inventory management, and customer service principles, combined with skills in team supervision and sales strategies. Committed to driving store performance and ensuring customer satisfaction through effective management. Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.

Work History

Sandwich Artist/Store Manager

SUBWAY®Restaurants
San Diego
06 2004 - 09 2010
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Kept workplace clean and organized in line with restaurant policies.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Trained team members to prepare sandwiches and other items according to instructions.

Store Manager

Verizon Wireless
San Diego
09 2010 - 03 2012
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Assisted with hiring, training and mentoring new staff members.
  • Rotated merchandise and displays to feature new products and promotions.

District Manager

AT&T
San Diego
04 2012 - 02 2014
  • Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Improved regional sales performance by implementing targeted training programs for store managers.
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.

Financial Advisor

Student Loan Project
San Diego
03 2014 - 08 2017
  • Enrolled clients into federal student loan forgiveness programs offered through the Department of Education.
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process.
  • Ensured compliance with industry regulations and company policies while serving clients'' best interests.
  • Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.

Enrollment Specialist

Dexcom
San Diego
09 2017 - 02 2020
  • Scheduled appoitments between clients and nurses to update, train and assist with clients new continues glucose monitoring system.
  • Conducted thorough eligibility assessments to ensure compliance with program requirements.
  • Adapted to changing regulations, ensuring all enrollment procedures remained compliant with updated policies.
  • Communicated effectively via telephone, email, and in person with prospective customers.
  • Enhanced customer satisfaction with personalized enrollment assistance.
  • Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
  • Updated, entered, and reviewed customer data.
  • Understood and thoroughly explained services provided to customers and potential customers.

Lead Mover

Infinity Estate Sales
San Diego
03 2020 - 03 2025
  • Improved client satisfaction by ensuring timely and efficient relocation services.
  • Developed comprehensive move plans tailored to individual client needs and requirements.
  • Built strong relationships with clients to ensure repeat business and positive referrals.
  • Followed safety protocols to prevent accidents and injuries.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Communicated with customers courteously and professionally to drive satisfaction.

Education

AA Degree - Business Management

Palo Verde Community College
06.2011

Skills

  • Staff Management
  • Loading and unloading
  • Cash Handling
  • Packaging
  • Verbal and written communication
  • Payment handling
  • Labeling and boxing
  • Lifting and sorting
  • Training and mentoring
  • Customer Response
  • Strategic thinker
  • Sales expertise
  • Goals and performance
  • Team Building
  • Relationship building and management

Timeline

Sandwich Artist/Store Manager

SUBWAY®Restaurants
06 2004 - 09 2010

Store Manager

Verizon Wireless
09 2010 - 03 2012

District Manager

AT&T
04 2012 - 02 2014

Financial Advisor

Student Loan Project
03 2014 - 08 2017

Enrollment Specialist

Dexcom
09 2017 - 02 2020

Lead Mover

Infinity Estate Sales
03 2020 - 03 2025

AA Degree - Business Management

Palo Verde Community College
Marcus Lawrence