Marcus L. Bradley
Knoxville,TN
Summary
Dedicated Customer Service Representative with extensive industry experience, known for exceptional rapport-building skills and a positive demeanor. Proven track record of enhancing customer satisfaction and driving company success through effective communication and relationship management. Core competencies include partnership cultivation and business growth, complemented by a strong team-oriented approach. Committed to delivering outstanding service while fostering lasting client connections.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Edfinancial Services
Knoxville, TN
08.2023 - 09.2024
- Aided prospective and current students with financial aid, bookstore, and student services
- Answered inquiries and resolved complex issues in a friendly and professional manner
- Reviewed and evaluated admission applications to ensure compliance with established criteria and deadlines
- Maintained correct records of applicant data, including transcripts and test scores
- Provided excellent customer service by promptly responding to inquiries via phone and email
Production Worker
Elwood Staffing
Knoxville, TN
09.2022 - 08.2023
- Followed standard operating procedures (SOPs) to ensure product quality and consistency
- Aided in the setup and changeover of production lines as needed
- Maintained a clean and organized work area, always adhering to safety guidelines
- Collaborated with team members to meet daily production targets and deadlines
Production Worker
Express Employment Professionals
Knoxville, TN
06.2021 - 08.2023
- Prepared certain items, as well as sorted, and neatly packed items into boxes for delivery
- Packed order onto platform to be picked up by forklift
- Maintain high sanitation standards due to company policy
- Monitored inventory levels of raw materials and notified proper personnel when supplies were running low
Cargo Handler
Keep it Simple Mover
Knoxville, TN
07.2008 - 04.2022
- Schedule appointments with customers for delivery on time and within budget
- Provided excellent customer service by addressing any concerns or issues during deliveries
- Transport furniture to various locations
Senior Customer Service Representative
SITEL
Knoxville, TN
10.2016 - 05.2019
- Answering customer questions about their accounts
- Transfer funds between accounts
- Process claims to assist with refunds
- Explain various programs available to the customer
- Verify information, account information is correct and up to date
- Trained team members in effective communication techniques to de-escalate challenging situations with dissatisfied customers
- Aided in the development of customer service policies and procedures to ensure consistency across the department
Education
High School Diploma -
McCreary County School
McCreary County, KY12.2006
Skills
- Effective communication
- Customer service software
- Detail-oriented
- Conflict resolution
- Strategic sales
- Ability to work in challenging environments
- Critical thinking
- Microsoft Office
- Typing proficiency
- Calm demeanor
- Microsoft outlook
- Multitasking and organization
- Team development
- Service upselling
- Microsoft Office Suite
References
Available upon request.
References
References available upon request.
Timeline
Customer Service Representative
Edfinancial Services
08.2023 - 09.2024
Production Worker
Elwood Staffing
09.2022 - 08.2023
Production Worker
Express Employment Professionals
06.2021 - 08.2023
Senior Customer Service Representative
SITEL
10.2016 - 05.2019
Cargo Handler
Keep it Simple Mover
07.2008 - 04.2022
High School Diploma -
McCreary County School
Similar Profiles
April DenkeApril Denke
Account Analyst at Edfinancial ServicesAccount Analyst at Edfinancial Services
Zamir TurnerZamir Turner
Senior Human Resources Generalist at Edfinancial ServicesSenior Human Resources Generalist at Edfinancial Services
Claire HolidayClaire Holiday
Specialty Casework Processor at Edfinancial ServicesSpecialty Casework Processor at Edfinancial Services