Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcus Mavlian

Annandale,VA

Summary

Experienced and customer-focused professional with over 9 years in customer service and retail management. Skilled in showroom sales, field service coordination, leasing, and in-home sales. Adept at managing customer relationships, inventory, and order processing systems. Proven ability to handle high-pressure situations, lead teams, and provide top-notch service in dynamic environments.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Ferguson Enterprises
08.2021 - 05.2024
  • Provided showroom sales of high-end appliances and plumbing products
  • Managed customer accounts using Salesforce and Trilogy Order Management systems
  • Oversaw inventory management and scheduled deliveries
  • Processed customer orders and provided technical assistance

Field Service Manager

The Reynolds Team Keller Williams
08.2020 - 08.2021
  • Coordinated schedules, managed inventory, and oversaw database systems
  • Worked closely with agents to organize open houses and update MLS and Trello
  • Coordinated dispatch for runners and maintained customer service

In-Home Sales Representative

Bath Fitter
09.2019 - 08.2020
  • Drove to customer homes, took measurements, and walked clients through the remodeling process
  • Presented product offerings, wrote contracts, and managed cash handling

Leasing Consultant

RE Carroll Management
08.2018 - 09.2019
  • Managed phone and email leads, performed credit and background checks
  • Handled resident concerns and coordinated advertising and marketing efforts
  • Set up online accounts for new residents and posted charges

Sales Representative

Flooring America
02.2017 - 07.2018
  • Managed phone and email leads for sales inquiries
  • Took measurements and provided estimates for flooring installations
  • Utilized Microsoft Office Suite and Outlook for correspondence and scheduling

Education

Advanced High School Diploma -

Annandale High School
Annandale, VA

3 Semesters of Hospitality-Focused Learning -

Northern Virginia Community College

Skills

  • Microsoft Office Suite
  • Customer Service Excellence
  • Retail Sales and Management
  • Inventory Management
  • Order Processing
  • Salesforce
  • Trilogy Order Management
  • Trello
  • MLS
  • Contract Writing
  • Cash Handling
  • Interpersonal Skills
  • Communication Skills

Timeline

Customer Service Representative

Ferguson Enterprises
08.2021 - 05.2024

Field Service Manager

The Reynolds Team Keller Williams
08.2020 - 08.2021

In-Home Sales Representative

Bath Fitter
09.2019 - 08.2020

Leasing Consultant

RE Carroll Management
08.2018 - 09.2019

Sales Representative

Flooring America
02.2017 - 07.2018

Advanced High School Diploma -

Annandale High School

3 Semesters of Hospitality-Focused Learning -

Northern Virginia Community College
Marcus Mavlian