Marcus Mcduffie
Danvers,MA
Summary
Dynamic retail professional with proven expertise in team leadership and customer relations at Shaws And Star Market. Skilled in operations management and conflict resolution, I successfully enhanced store performance and fostered a collaborative environment, ensuring exceptional customer experiences and efficient team dynamics. Committed to driving results and empowering staff.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Wag N Wash Healthy Pet Center
04.2023 - 05.2024
Evening Manager
Shaws And Star Market
06.2015 - 06.2021
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Facilitated communication between day shift managers and staff, ensuring seamless transitions between shifts for operational continuity.
- Fostered a supportive work environment that encouraged teamwork while empowering individual employees.
- Collaborated with other managers to develop strategies for improving overall store performance.
Education
Lynn English High School
Lynn, MA06.2003
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff supervision
- Staff management
- Conflict resolution
- Retail operations
- Team building
- Operations management
- Customer rapport
- Customer relationship management (CRM)
- Policy enforcement
- Sales reporting
- Employee performance evaluations
- Employee performance evaluation
- Performance reviewing
- Project management
- Schedule oversight
- Meeting facilitation
Timeline
Assistant Manager
Wag N Wash Healthy Pet Center
04.2023 - 05.2024
Evening Manager
Shaws And Star Market
06.2015 - 06.2021
Lynn English High School
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