Marcus Modic
Phoenix,AZ
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Manager
B2B-Software
05.2022 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Account Manager
Direct Fairways
05.2018 - 04.2022
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
- Kept detailed records of daily activities through online customer database.
- Set and achieved company defined sales goals.
- Stayed current on company offerings and industry trends.
- Attended monthly sales meetings and quarterly sales trainings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
Associate of Applied Science - Business Management
Eastern Arizona College
Thatcher, AZ09.2016
Skills
- Payment Collecting
- Regional Accounts
- Time Management
- Business Development
- Sales Solutions
- Prospecting and Cold Calling
- Selling Advertising
Certification
- Certified in Excell, Power Point and Microsoft Word
Timeline
Account Manager
B2B-Software
05.2022 - Current
Account Manager
Direct Fairways
05.2018 - 04.2022
Associate of Applied Science - Business Management
Eastern Arizona College
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