Lauren Fricke

Work History

Account Manager

DRIVE Shops

07.2022 - Current

Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Oversaw new business development and customer servicing.
Liaised between account holders and various departments.
Contributed to annual revenue goals by selling new services and developing new accounts.
Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
Analyzed account details such as usage, sales data, and client comments to enhance understanding of effectiveness and client needs.
Listened attentively to client feedback and worked with product development team to introduce new services.
Introduced new processes to improve account and market tracking for better data analysis.
Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms

Store Manager

Griffin Tire Inc.

10.2021 - 07.2022

Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Approved regular payroll submissions for employees.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Supervised guests at front counter, answering questions regarding products.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback

District Manager

Genuine Parts Company

02.2017 - 10.2021

Built positive and productive relationships with store and field leadership.
Supervised 41 locations to enforce high-quality standards of operation.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
Improved operational standards, personnel moves, and merchandising strategies.
Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
Hired and led 41 managers and supervisors for all positions in the organization.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Modeled best practices for sales and customer service.
Optimized in-store merchandising, brand presentation and inventory availability and focus.
Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Increased customer satisfaction scores by 85%.
Attracted new clientele and developed customer relationships by hosting product-focused events.

Territory Business Manager

Pugh Lubricants

01.2017 - 02.2018

Maintain and provide exceptional, for multiple commercial accounts
Grow market penetration by acquiring new business through heavy-duty-truck fleets, industrial manufacturers, and automotive service centers
Emphasis on identifying and solving operational pain points that serve to increase customer profitability & overall satisfaction
Proficiency and mastery using industry-specific software ( Zoho CRM) to help manage prospect pipeline and determine viable opportunities
Successfully negotiate with ops team and suppliers to align price support as well as inventory that is customer specific in order to gain commitments that develop into long- term, mutually profitable relationships
Cover areas in South Carolina/North Carolina
Pugh Lubricants: Territory Business Manager Pugh Lubricants, Primary Responsibilities were (but not limited to):
Achieving budget through Car Count/Mechanical Revenue, and Tire Revenue
Maintain control of budget spending operating expenses, labor efficiency, customer service, ensure Cost of Goods at store is optimized, and headcounts and labor hours are maintained within weekly targets
Store Managers are required to provide the highest standards of production through group participation when rolling out Key Initiatives and do so in a timely manner
Create the weekly schedules, maintain proper staffing Ensure expense control practices are being engaged on a daily basis
Payroll, Expense and Claims Trackers are used to meet budgeted objectives
Place safety above all, by ensuring store maintains a safe operating environment, each employee uses the appropriate safety equipment and devices and all customers, visitors, vendors and other non-employee personnel are safely escorted when on the operating floor.

Area Manager

Griffin Brothers Companies

06.2010 - 02.2017

Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Griffin Brothers: Manager Of The Year. (Multiple years)
Griffin Brothers: Employee Of The Year. (Multiple years)
Resolved conflicts promptly to promote positive environment for customers.
Featured in several articles over the years
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Featured in Mighty Pro's Magazine
Transformed underperforming teams into productive, profitable teams.
Featured in Women In The Industry Magazine.
Brought in exceptional candidates to boost team productivity and operational efficiency.
BG Certified
Directed workforce planning, customer retention and customer service management for multiple locations.
Mighty Certified
Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
Certificates for the following:
Michelin, BFG, Uniroyal
Continental, General
Cooper, Kumho,
TIA Certified Instructor

Summary

Overview

Work History

Account Manager

Store Manager

District Manager

Territory Business Manager

Area Manager

Education

Bachelor of Science - Criminal Forensics & Early Education

BG: Certif ied In BG ProductsBG: Certif ied In BG -

TIA Certified Instructor - Automotive

Skills

Timeline

Similar Profiles

Dominick PalmerDominick Palmer

Bijay KhadkaBijay Khadka

Cameron Maurer IICameron Maurer II

Matthew TewoldeMatthew Tewolde

JORDAN ANN JOHNSTONJORDAN ANN JOHNSTON