Marcus Morrow
chicago,IL
Summary
Experienced service technician skilled in customer support, technical troubleshooting, and inventory management. Proven ability to resolve complex issues and enhance service quality through effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Technician
Ryder Transportation
Chicago, Illinois
12.2021 - Current
- Conducted routine inspections on diesel vehicles to ensure safety and compliance.
- Assisted customers with service inquiries, providing effective technical support to resolve issues.
- Collaborated with team members to troubleshoot complex technical problems.
- Maintained accurate service records and documentation for all repairs performed.
- Utilized TechHub, Workday, and Appian to streamline workflow processes.
- Coordinated activities of customer service representatives to maintain high standards of customer service.
Shipping and Receiving Assistant
Turano Baking Company
Chicago, Illinois
04.2018 - 12.2021
- Received and inspected incoming shipments for quality and accuracy.
- Organized inventory in designated warehouse locations for easy access.
- Trained staff on inventory management systems and best practices.
- Conducted regular audits to ensure accurate inventory records and compliance.
Education
High School Diploma -
Morton West
Berwyn, IL05-2015
Skills
- Technical Troubleshooting
- Microsoft active directory
- windows OS
- Linux OS
- remote desktop configuration
- Virtualization platforms
- CompTIA A in training
- Customer support
- Effective communication
- Problem solving
- Inventory management
- zoom
Certification
- EJPT junior penetration tester - awarded by INE in August 2024
- google cyber security cert - awarded by google in May 2024
Timeline
Service Technician
Ryder Transportation
12.2021 - Current
Shipping and Receiving Assistant
Turano Baking Company
04.2018 - 12.2021
High School Diploma -
Morton West