Experienced service technician skilled in customer support, technical troubleshooting, and inventory management. Proven ability to resolve complex issues and enhance service quality through effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Technician
Ryder Transportation
Chicago, Illinois
12.2021 - Current
Conducted routine inspections on diesel vehicles to ensure safety and compliance.
Assisted customers with service inquiries, providing effective technical support to resolve issues.
Collaborated with team members to troubleshoot complex technical problems.
Maintained accurate service records and documentation for all repairs performed.
Utilized TechHub, Workday, and Appian to streamline workflow processes.
Coordinated activities of customer service representatives to maintain high standards of customer service.
Shipping and Receiving Assistant
Turano Baking Company
Chicago, Illinois
04.2018 - 12.2021
Received and inspected incoming shipments for quality and accuracy.
Organized inventory in designated warehouse locations for easy access.
Trained staff on inventory management systems and best practices.
Conducted regular audits to ensure accurate inventory records and compliance.
Education
High School Diploma -
Morton West
Berwyn, IL
05-2015
Skills
Technical Troubleshooting
Microsoft active directory
windows OS
Linux OS
remote desktop configuration
Virtualization platforms
CompTIA A in training
Customer support
Effective communication
Problem solving
Inventory management
zoom
Certification
EJPT junior penetration tester - awarded by INE in August 2024
google cyber security cert - awarded by google in May 2024