Marcus Nelson
Raleigh,NC
Summary
Inbound Sales Representative talented at managing high workloads with efficient and quality-driven mindset. Determines needs and overcomes objections with practiced skill.
Overview
17
17
years of professional experience
Work History
Inbound Sales Representative
AT&T
04.2021 - Current
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong rapport with clients, fostering long-term relationships and repeat business opportunities.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Conducted thorough needs assessments to identify appropriate products or services for each customer, ensuring optimal satisfaction levels.
Customer Service Representative
Conduent
10.2018 - 03.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Electrician
Navy
01.2007 - 01.2016
- Improved electrical system safety by conducting thorough inspections and identifying potential hazards.
- Enhanced energy efficiency by recommending and installing upgraded electrical components in residential and commercial properties.
- Provided exceptional customer service through clear communication, accurate estimates, and timely project completion.
- Reduced downtime for clients by quickly diagnosing and repairing complex electrical issues.
Education
Bachelor of Computer Science - Cybersecurity
ECPI University
Raleigh, NC01.2025
Skills
- High-Volume Call Centers
- Inbound Sales
- Closing Skills
- Email Communication
Timeline
Inbound Sales Representative
AT&T
04.2021 - Current
Customer Service Representative
Conduent
10.2018 - 03.2021
Electrician
Navy
01.2007 - 01.2016
Bachelor of Computer Science - Cybersecurity
ECPI University
Similar Profiles
Eonna SmithEonna Smith
Telephone Sales Representative at AT&TTelephone Sales Representative at AT&T
Katie BryanKatie Bryan
Lead Project /Senior Program Manager at AT&TLead Project /Senior Program Manager at AT&T
Taylor HarperTaylor Harper
Sales Representative at AT&TSales Representative at AT&T
Elihu Porter ElElihu Porter El
Retail Sales Consultant at AT&TRetail Sales Consultant at AT&T
Tomera MillerTomera Miller
Server at Rockytop CateringServer at Rockytop Catering