Marcus Osorio
Cleveland,OH
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Wendy's
05.2020 - 08.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with an eye for coverage needs and individual strengths.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Shift Supervisor
Wingstop
11.2022 - 02.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Education
No Degree - Construction Trades
Dayton Job Corps Center
Dayton, OHSkills
- Food Safety and Sanitation
- Content Workflow
- Operations Oversight
- Restocking Processes
- Training and Development
- Sales Forecasting
- Cash Register Operations
- Aloha POS
- Business Operations Knowledge
- Corrective Actions
- Performance Monitoring and Evaluation
- Team Leadership Expertise
Certification
- ServSafe Certified until 2027
Timeline
Shift Supervisor
Wingstop
11.2022 - 02.2023
Assistant General Manager
Wendy's
05.2020 - 08.2023
No Degree - Construction Trades
Dayton Job Corps Center
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