Marcus Patton
Johnson City,TN
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional customer service and multitasking abilities at Cootie Brown's to enhance dining experiences significantly. As a Server Shift Leader at IHOP, I improved operational efficiency and team performance, showcasing my problem-solving skills and adaptability. My background also includes expertise in digital shopping and inventory management from my time at Walmart, making me a versatile asset to any team.
Overview
7
7
years of professional experience
Work History
Server
Cootie Brown's
10.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Ensured exceptional customer service and dining experience by attentively serving guests and addressing their needs.
- Took and accurately recorded orders, delivered beverages, and coordinated with the kitchen staff to ensure timely and correct food delivery.
- Verified order accuracy and presentation before serving to guests.
- Assisted in maintaining a clean and organized dining area and promptly resolved any issues or concerns.
Digital Shopper
Walmart
10.2020 - 10.2022
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
Server Shift Leader
IHOP
01.2018 - 03.2020
- Promoted to shift manager responsible for the operation of the restaurant during the shift resolving any personnel issues and ensuring the restaurant maintained good housekeeping and quality service for the customers. In this role I was mainly a problem solver handling multiple different issues at the same time ensuring smooth flow.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Education
Associate of Science - Computer Science
East Tennessee State University
Johnson City, TN05.2027
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Adaptable and Flexible
- Reliability
- Multitasking Abilities
- Problem-Solving
- Staying Calm Under Pressure
- Excellent Communication
Timeline
Server
Cootie Brown's
10.2022 - Current
Digital Shopper
Walmart
10.2020 - 10.2022
Server Shift Leader
IHOP
01.2018 - 03.2020
Associate of Science - Computer Science
East Tennessee State University