Marcus Rich
Port Charlotte,FL
Summary
Dynamic restaurant manager with expertise in customer service, staff training, and inventory management. Proven ability to enhance service quality and resolve complaints, contributing to improved customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Restaurant Manager
Fisherman’s crab deck
Grasonville, Maryland
04.2021 - 10.2025
- Managed daily operations and staff schedules to ensure smooth service flow.
- Trained and mentored new employees on restaurant policies and procedures.
- Oversaw inventory management, including ordering and stock rotation practices.
- Developed and implemented customer service training for front-of-house staff.
- Coordinated with kitchen staff to maintain food quality and presentation standards.
- Handled customer inquiries and resolved complaints effectively on-site.
Restaurant Manager
Green turtle
Olney , Md
08.2018 - 05.2021
- Managed daily operations and staff schedules to ensure smooth service flow.
- Oversaw inventory management, including ordering and stock rotation practices.
- Assisted in event planning and execution for special occasions at the venue.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Restaurant Manager
Redfish Bluefish
Key West, Florida
02.2011 - 06.2017
- Managed daily operations and staff schedules to ensure smooth service flow.
- Trained and mentored new employees on restaurant policies and procedures.
- Handled customer inquiries and resolved complaints effectively on-site.
Education
Associate of Arts - Business Management
AACC
Arnold, MD06-1993
High School Diploma -
Severna Park High
Severna Park, MD06-1991
Skills
- Inventory management
- Customer service
- Staff training
- Event coordination
- Quality control
- Schedule management
Timeline
Restaurant Manager
Fisherman’s crab deck
04.2021 - 10.2025
Restaurant Manager
Green turtle
08.2018 - 05.2021
Restaurant Manager
Redfish Bluefish
02.2011 - 06.2017
Associate of Arts - Business Management
AACC
High School Diploma -
Severna Park High