Marcus Scott
Mesquite,TX
Summary
Proven expertise in workplace safety and professional communication, honed over years at Charter Communications, Spectrum. Excelled in equipment installation and problem-solving, significantly enhancing customer satisfaction. Demonstrated exceptional ability in diagnostics and troubleshooting, supporting team members and managing multiple projects efficiently. Maintaining high-quality standards and safety, with a focus on continuous improvement.
Overview
6
6
years of professional experience
Work History
Field Technician V
Charter Communications, Spectrum
10.2022 - Current
- Delivering high-quality work by diligently following standard operating procedures.
- Communicating with customers to provide updates, gather information and resolve issues.
- Supporting team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Prioritizing and managing multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimizing potential hazards through adherence to safety guidelines during all field assignments.
- Communicating with supervisor to report progress, discuss issues and seek guidance.
Field Technician
Charter Communications, Spectrum
10.2018 - 10.2022
- Maintained a clean work environment while also adhering to workplace safety.
- Diagnosis of issues and providing solutions in a timely and efficient manner.
Education
High School Diploma -
Lakeview Centennial High School
Garland, TX06.2010
Skills
- Workplace Safety
- Professional Communication
- Equipment Installation
- Problem-Solving
- Diagnostics and troubleshooting
Timeline
Field Technician V
Charter Communications, Spectrum
10.2022 - Current
Field Technician
Charter Communications, Spectrum
10.2018 - 10.2022
High School Diploma -
Lakeview Centennial High School
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