Summary
Overview
Work History
Education
Skills
Timeline
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Marcus St.Amand

Westfield,MA

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

11
11
years of professional experience

Work History

Store Manager

Starbucks
Agawam, MA
02.2024 - Current
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.

Shift Manager

Starbucks
Westfield, MA
01.2022 - 01.2024
  • Guided onboarding employees, ensuring seamless integration into roles.
  • Monitored team performance to maintain compliance with company quality guidelines.
  • Maintained team productivity and focus on assigned tasks to achieve operational goals.
  • Trained associates to improve output and boost morale.

CNC Operator

Smith And Wesson
09.2015 - 06.2022
  • Loaded and unloaded parts to maintain high level of production.
  • Maintained tight tolerances with design specifications.
  • Adhered to high level of safety by following company rules and regulations to prevent injuries.
  • Properly loaded and unloaded materials in and out of machines.

Temp Worker

United Personnel
11.2013 - 09.2015
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Restocked items on shelves and bins to keep inventory available.
  • Performed general housekeeping and cleaning tasks.

Education

Some College (No Degree) - Business Financial Planning

Arizona State Uninversity
Online

Diploma - General Studies

Holyoke High School
Holyoke, MA

Skills

  • Promotional planning
  • Store operations oversight
  • Team building and leadership
  • Work Planning and Prioritization
  • Retail inventory management
  • Outstanding communication skills

Timeline

Store Manager

Starbucks
02.2024 - Current

Shift Manager

Starbucks
01.2022 - 01.2024

CNC Operator

Smith And Wesson
09.2015 - 06.2022

Temp Worker

United Personnel
11.2013 - 09.2015

Some College (No Degree) - Business Financial Planning

Arizona State Uninversity

Diploma - General Studies

Holyoke High School

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Marcus St.Amand