Marcus Stanfill
Valley Head,AL
Summary
Dynamic hospitality professional with extensive experience in diverse restaurant environments, recognized for a vibrant personality and strong commitment to teamwork. Proven ability to thrive in fast-paced settings while consistently delivering exceptional customer service and satisfaction. Highly adaptable, managing multiple tasks and addressing customer inquiries effectively, all while maintaining a clean and organized workspace. Acknowledged for reliability and a results-driven approach, complemented by excellent communication skills and a positive attitude.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Cloudland Hotel at Mclemore
Rising Fawn, GA
08.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely service and guest satisfaction.
- Collaborated with kitchen staff to coordinate orders and address special requests.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Implemented upselling techniques, increasing overall sales while improving guest experience.
- Maintained knowledge of menu items and specials to provide informed recommendations to guests.
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server
Southend Grill
Fort Payne, AL
12.2023 - 09.2024
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.
- Was frequently complimented by customers for going above and beyond my normal responsibilities.
- Relayed orders to the bar and kitchen by accurately recording guest choices and entering them into the register.
- Assisted customers in placing orders, explained menu items, and suggested food allergy-friendly options.
- Seated guests at tables with courtesy, providing menus, and accurately recording drink orders.
- Upsold high-profit items like appetizers and mixed drinks to boost sales.
- Greeted regular customers and maintained relationships with them.
- Demonstrated the ability to serve in both a fine dining and a casual, loud environment.
- Was in charge of training new employees.
- Provided prompt service to customers in order to maintain high levels of satisfaction.
Bartender/Server
Toros Cantina And Grill Rainsville
Rainsville, AL
07.2022 - 03.2024
- Maintained high service standards by keeping meticulous records of alcohol and mixer inventories and completing orders on time.
- Was frequently complimented by customers for going above and beyond my normal responsibilities.
- Implemented quality assurance procedures to ensure that customers had a pleasant dining experience.
- Created customer and employee loyalty by implementing effective operational strategies.
- Informed the manager about any accidents, injuries, or unsafe working conditions.
- Double-checked [Number] daily IDs to ensure that patrons were of legal drinking age and that [State] liquor laws were followed.
- Kept the bar clean and organized by cleaning the bar, cups, and mixing supplies on a regular basis.
- Helped guests navigate menus by demonstrating a thorough understanding of food, beverages, and ingredients.
- Had a thorough understanding of the menu in order to adequately respond to questions about menu item sourcing, ingredients, and cooking methods.
- Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.
- Kept an eye on guests for signs of intoxication and immediately alerted management.
- Provided excellent service by creating a warm and welcoming environment.
Front Desk Associate
DeSoto State Park
Fort Payne, AL
09.2021 - 07.2022
- Was in charge of keeping the front desk area clean and organized.
- Greeted guests politely and gave them room keys as well as information on amenities and policies.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change.
- Alerted appropriate personnel to facility and room maintenance issues so that they could be addressed right away.
- Worked with housekeeping and maintenance staff to respond to guest requests and complaints.
- Ensured financial accuracy by collecting deposits, fees, and payments.
- Explained details about the property, including restaurants, pool area, spa, and fitness center to acclimate patrons to the resort environment.
- Answered guests' questions and directed them to local attractions.
Server
Tiger’s Inn
Valley Head, AL
06.2017 - 05.2022
- Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.
- Was frequently complimented by customers for going above and beyond my normal responsibilities.
- Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.
- Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness.
- Trained new employees at various stations throughout the store and devised a more efficient means of communication between cooks and servers.
- Assisted fellow serving staff by delivering meals and special requests to satisfy guests.
- Greeted regular customers and maintained relationships with them.
- Demonstrated the ability to serve in both a fine dining and a casual, loud environment.
Cook
DeSoto State Park
Fort Payne, AL
12.2020 - 09.2021
- I'm in charge of stock rotation and control to keep the kitchen and larder well stocked.
- Maintained a high level of consistency and accuracy when preparing identical dishes multiple times in one shift.
- Kept stations stocked and ready to use to maximize productivity.
- Prepared and served a variety of dishes to the community's residents.
- Prepared and flavored food that was nutritious, safe, visually appealing, and flavorful.
- Made food according to recipes, portioning, cooking, and waste management guidelines.
- Established and maintained open, collaborative relationships with the kitchen team.
Education
High School -
Valley Head High School
Valley Head, AL01-2019
Skills
- Customer service
- Communication skills
- Food sales and promotion
- Menu memorization
- Beverage preparation
- Strong work ethic
- Exceptional customer service
- Cleanliness standards
- Safe food handling
- Team collaboration
- Food and beverage pairings
- Positive guest interactions
- Point of sale (POS) system operations
- Reliable and responsible
Certification
- SafeServ Certified: Alcohol
Timeline
Server
Cloudland Hotel at Mclemore
08.2024 - Current
Server
Southend Grill
12.2023 - 09.2024
Bartender/Server
Toros Cantina And Grill Rainsville
07.2022 - 03.2024
Front Desk Associate
DeSoto State Park
09.2021 - 07.2022
Cook
DeSoto State Park
12.2020 - 09.2021
Server
Tiger’s Inn
06.2017 - 05.2022
High School -
Valley Head High School