Marcus Stepp
Thorntown,IN
Summary
Dedicated professional with a focus on customer engagement and business development. Proven ability to support sales initiatives through effective communication and collaboration. Experience in training and coordination enhances team performance, contributing to overall operational success.
Overview
5
5
years of professional experience
Work History
Bartender
Brother's Bar & Grill
Muncie, Indiana
11.2025 - Current
- Trained new bartenders on techniques and procedures to improve service quality.
- Ensured cleanliness and organization of bar and work area to enhance customer experience.
- Collaborated with kitchen staff to ensure timely service of food orders.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Built strong working relationships with fellow employees through effective communication, fostering a collaborative work environment.
Management/Sales/Marketing Intern
The Buckle
Lafayette, Indiana
05.2025 - 08.2025
- Engaged customers to assess needs, provide personalized assistance, and deliver exceptional service, resulting in increased customer satisfaction.
- Recommended products aligned with customer preferences and events to enhance sales and customer satisfaction.
- Coordinated weekly shipments and managed inventory to maintain accuracy and product availability.
- Created training materials and led onboarding sessions to improve new hire integration and support team effectiveness.
Loader/Delivery Driver
GreenCycle Indy
Whitestown, Indiana
05.2021 - 08.2024
- Operated company vehicles to efficiently transport and deliver materials to residential properties, ensuring timely service.
- Coordinated delivery and loading logistics through in-person and phone communications, enhancing customer satisfaction.
- Conducted daily maintenance inspections on front loaders and trucks, ensuring safety and operational readiness.
Education
BBA - Business Administration & Management
Ball State University
Muncie, Indiana05-2027
Skills
- Bar restocking
- Mixology
- Customer service
- Maintaining a clean bar
- Sales expertise
- Clear and effective communication
Activities
Sigma Phi Epsilon Member
Timeline
Bartender
Brother's Bar & Grill
11.2025 - Current
Management/Sales/Marketing Intern
The Buckle
05.2025 - 08.2025
Loader/Delivery Driver
GreenCycle Indy
05.2021 - 08.2024
BBA - Business Administration & Management
Ball State University