Marcus Wallace
Jacksonville,FL
Summary
I am a hard-working dedicated professional. Who is punctual with strong problem-solving and customer service skills in warehousing operations. Experienced in monitoring inventory and ensuring quality inspections, contributing to timely order processing and fulfillment. Eager to implement the best practices for continued improvement.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Inbound Team Lead
Tire co.
Jacksonville, FL
01.2011 - Current
- Coordinated with inbound team to ensure timely order processing and fulfillment.
- Resolved customer questions about inbound shipments and delivery status.
- Handled incoming calls, providing professional assistance and detailed product knowledge to customers.
- Demonstrated exceptional customer service skills in daily interactions with clients.
- Trained new hires on receiving steps and company policies.
- Monitored and recorded inventory counts to enhance accuracy in order management.
- Completed quality inspections during receiving to maintain product standards.
Education
High School Diploma -
Lawrence County High School
Monticello, MS06-2007
Skills
- Order fulfillment
- Order processing
- Inventory management
- Quality inspection
- Warehousing operations
- Customer service
- New hire training
- Team leadership
- Problem solving
- Attention to detail
- Time management
- Cash handling
Certification
- Forklift operator
- Cherry Picker Forklift operator
Accomplishments
- Operations Stand Out Performer 2020
- Star of the Month 2020
Timeline
Inbound Team Lead
Tire co.
01.2011 - Current
High School Diploma -
Lawrence County High School