Marcus White
Dallas ,TX
Summary
Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Debt Consultant
Credit Associates
Plano, TX
12.2024 - Current
- Established credibility and trust quickly with clients, peers, and senior leaders by leading with empathy, transparency, and consistent follow-through.
- Delivered customer-centric solutions by actively listening, identifying pain points, and tailoring approaches to individual needs.
- Delivered clear, accurate, and compliant disclosures regarding program structure, timelines, fees, and client obligations. Analyzed clients' financial situations to develop personalized debt repayment plans.
- Educated clients on debt management strategies and financial literacy principles.
- Achieved recognition as Sales Rookie of the Year for 2025.
- Drove $21.1MM in enrolled revenue in 2025.
- Consistently ranking Top 15 company-wide month over month.
Owner
MW3 Training, LLC
Little Rock, AR
07.2010 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality services offered.
- Provided one-on-one training to help individuals reach their full potential within their goals..
- Worked with group settings ranging from 5-25 individuals with ages ranging from kids to adults.
- Trained NBA, College, High-school players
REGIONAL SOLUTIONS REPRESENTATIVE
ACDI
Beeton, AR
01.2023 - 12.2024
- Built and managed relationships with reseller partners and end-users to achieve sales goals and drive customer satisfaction
- Managed time efficiently between outbound calls, lead-generation activities, and follow-up tasks to maximize productivity.
- Helped sales team grow accounts by over $1MM compared to 2021
- Traveled within the assigned region to attend client meetings, events, and training sessions, ensuring hands-on support
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific needs.
INSIDE SALES REPRESENTATIVE
ACDI
Beeton, AR
06.2022 - 01.2023
- Cultivated and sustained strategic relationships with reseller partners and clients to enhance revenue growth.
- Executed outreach initiatives through phone and email to cultivate new business opportunities.
- Facilitated client and reseller engagement by providing comprehensive quotes, proposals, and product knowledge.
- Utilized CRM software to systematically track leads, analyze sales activities, and facilitate effective customer interactions.
- Surpassed monthly targets by maintaining a track record of over 100% goal attainment.
- Oversaw a portfolio of 100+ client accounts.
CASE MANAGER
VETERAN FAMILIES
Little Rock, AR
10.2014 - 06.2022
- Assess client needs to ensure they receive all available resources
- Develop and sustain relationships with V3Gate LLC existing clients, building rapport as a personable and trusted representative
- Input accurate and complete data for clients into database
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Connected veterans with essential services such as healthcare, housing, and employment opportunities, improving their quality of life.
LICENSED INSURANCE AGENT
LIBERTY NATIONAL
Little Rock, AR
06.2018 - 05.2019
- Build relationships with business owners and their employees
- Called/visited 60+ warm leads each week to explain client base
- Presented agency products to business owners and their employees
- Prepared necessary paperwork to process insurance sales and renewals
- Submitted up-to-date activity in production logs to agency management for review
- Presented Insurance policy options to individual client’s base on their needs
- Maintained up to date knowledge of company policies and products to better protect employees and their families
FAMILY SERVICE WORKER
DEPT. OF HUMAN SERVICES
Conway, AR
09.2010 - 10.2014
- Developed a case plan to establish goals, objectives, tasks, and time frames for all parties involved
- Assessed client requirements and provided tailored advice to support informed decision-making.
- Provided crisis intervention and connected clients with appropriate services and resources to ensure comprehensive support.
- Executed comprehensive home studies and family assessments to identify suitable child placements.
- Visited clients and/or foster parents on a regular basis to monitor progress toward case objectives
- Documented all case work activities and development to prepare court reports for custody hearing
Professional Athlete
Art Giants Düsseldorf
Düsseldorf, Germany
08.2007 - 03.2010
- Promoted the importance of sportsmanship, discipline, and teamwork both on and off the field to uphold the organization's reputation.
- Served as a mentor to younger players, guiding skill development, technique refinement, and overall improvement.
- Quickly adapted to new challenges and environment.
- Improved team performance by consistently demonstrating leadership and a strong work ethic during practices and games.
- Remained adaptable in response to changes in game strategies or unexpected challenges encountered during competition play.
- Consistently demonstrated exceptional work ethic both individually and within a team setting, motivating others toward collective success.
Education
Bachelor of Science - Counseling
Central Baptist College
Conway05.2007
Skills
- Client Relationship Building
- Product Knowledge
- Presentation Skills
- Business Growth and Retention
- Teamwork and Collaboration
- Negotiation Skills
- Objection Handling
- Goal-Oriented Mindset
- Active Listening
- Time Management
- Problem-Solving Skills
- Excellent People Skills
- Reliable and Punctual
- Account Management
- Upselling & Cross-Selling
Certification
- Licensed Debt Consultant - 2025
Timeline
Senior Debt Consultant
Credit Associates
12.2024 - Current
REGIONAL SOLUTIONS REPRESENTATIVE
ACDI
01.2023 - 12.2024
INSIDE SALES REPRESENTATIVE
ACDI
06.2022 - 01.2023
LICENSED INSURANCE AGENT
LIBERTY NATIONAL
06.2018 - 05.2019
CASE MANAGER
VETERAN FAMILIES
10.2014 - 06.2022
FAMILY SERVICE WORKER
DEPT. OF HUMAN SERVICES
09.2010 - 10.2014
Owner
MW3 Training, LLC
07.2010 - Current
Professional Athlete
Art Giants Düsseldorf
08.2007 - 03.2010
Bachelor of Science - Counseling
Central Baptist College
Technical Skills
- CRM Systems - Salesforce
- Call Center & Dialer Systems - Vonage
- Electronic Signature Platforms - DocuSign, AlphaTrust
- Credit Reporting Tools - soft credit pulls, report review