Marcus Wiley
Las Vegas,Nevada
Summary
Dedicated and knowledgeable customer relations professional with a strong track record of cultivating and maintaining positive client relationships. Skilled in resolving issues and providing exceptional customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Credit Card Specialist
Foundever / Sitel
Las Vegas, Nevada
05.2025 - 03.2026
- Managed credit card accounts, including application processing, approvals, and account maintenance, ensuring compliance with company policies and regulatory requirements.
- Assisted customers with inquiries related to billing, transactions, disputes, and fraud concerns, delivering high-quality customer service.
- Reviewed and analyzed credit reports to assess risk and determine eligibility for credit products.
- Resolved transaction discrepancies and processed chargebacks in a timely and accurate manner.
- Maintained detailed records of customer interactions and account updates in internal systems.
Security Officer
CSC Security
Las Vegas
11.2024 - 04.2025
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services.
Deli Clerk/Cook
Albertsons
Las Vegas, NV
08.2024 - 10.2024
- My responsibilities as a Deli Clerk were, handling produce and interacting with customers to make sales, slicing meats and cheeses, cleaning and preparing workstations, preparing food products and making sandwiches to order, assisting customers in selecting meats and cheeses, answering customer questions about products, etc.
Sales Representative
Kayo Energy
Las Vegas, NV
11.2023 - 07.2024
- Developed and maintained relationships with clients to increase sales and revenue. Proactively identified and pursued new business opportunities to meet sales targets. Conducted product demonstrations and presentations to potential clients to drive sales. Collaborated with marketing team to create targeted campaigns and maximize sales potential.
Financial Service Specialist
USAA
Remote
05.2022 - 10.2023
- Ensured accuracy in financial transactions through meticulous attention to detail and thorough analysis. Built strong client relationships by providing personalized financial advice and solutions. Resolved complex issues and disputes with professionalism and effective communication skills. Developed and implemented financial plans to meet client goals and objectives.
Customer Service Representative
Williams & Sonoma
Las Vegas, NV
12.2021 - 05.2022
- Utilized knowledge of products/services to provide tailored recommendations and support. Utilized problem-solving abilities to handle client complaints and improve customer satisfaction. Demonstrated strong communication skills to build rapport and manage customer accounts. Provided outstanding customer service and resolved inquiries promptly and efficiently. Inventory management: Ensured accurate inventory levels and performed regular stock checks to maintain efficiency.
Customer Service Representative
Sutherland
Las Vegas
03.2021 - 12.2021
- Handled customer inquiries through multiple communication channels with efficiency and professionalism. Resolved customer complaints effectively, aiming for customer satisfaction and retention. Provided product knowledge and assistance to customers, contributing to a positive customer experience. Managed customer accounts, ensuring accurate and timely processing of orders and requests.
Courtesy Clerk
Albertsons
Las Vegas, NV
01.2020 - 03.2021
- Provided exceptional customer service by assisting customers with their groceries. Maintained a clean and organized store by restocking shelves and cleaning spills. Operated cash register and processed customer transactions accurately and efficiently. Collaborated with team members to ensure a positive shopping experience for customers.
Education
HIGH SCHOOL DIPLOMA - undefined
Valley High School
12.2020
Skills
- Assisted customers with inquiries and concerns to enhance satisfaction Supported team members in resolving issues promptly Facilitated communication between customers and service departments
- Assisted teams in utilizing Microsoft 360 tools for project collaboration and communication Supported users in navigating software features to enhance productivity Facilitated training sessions to improve team proficiency with Microsoft 360 applications
- Executed accurate data entry processes to ensure information integrity
- Facilitated effective communication strategies to enhance team collaboration
- Optimized scheduling and prioritization of tasks to enhance productivity
- Applied analytical skills to evaluate complex problems and develop effective solutions
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Collaborated with team members to improve service delivery
- Facilitated effective interpersonal communication strategies
- Facilitated collaborative efforts among team members to achieve project goals
- Demonstrated flexibility in adjusting to changing priorities and environments
- Assisted teams in completing projects on schedule and within budget Supported communication between departments to enhance collaboration Contributed to project planning and execution to meet objectives
Certification
- Driver's License
- Food Handler's Card
- Guard Card
Timeline
Credit Card Specialist
Foundever / Sitel
05.2025 - 03.2026
Security Officer
CSC Security
11.2024 - 04.2025
Deli Clerk/Cook
Albertsons
08.2024 - 10.2024
Sales Representative
Kayo Energy
11.2023 - 07.2024
Financial Service Specialist
USAA
05.2022 - 10.2023
Customer Service Representative
Williams & Sonoma
12.2021 - 05.2022
Customer Service Representative
Sutherland
03.2021 - 12.2021
Courtesy Clerk
Albertsons
01.2020 - 03.2021
HIGH SCHOOL DIPLOMA - undefined
Valley High School