Marcus Zelaya
Professional Freelance Translator
Miami,FL
Summary
Friendly and detail-oriented professional seeking a Flight Attendant position to provide exceptional service and ensure passenger safety and comfort. Multilingual and culturally sensitive with the ability to communicate effectively with diverse passengers.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Office Manager
YS Aesthetics
02.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Developed and implemented comprehensive training program for employees to standardize customer experience.
- Conduct training sessions for employees on optimizing patient interactions and resolving conflicts effectively.
Freelance Translator
Self-employed
08.2011 - Current
- Accurately translate written documents from Italian/Spanish to English, ensuring preservation of meaning, tone, and context.
- Specialized in translating complex technical documents, ensuring accuracy and clarity for end users.
- Increased audience engagement by localizing website content and social media posts for international markets.
- Adapt translations to suit cultural and regional nuances of target audience.
- Review and edit translated content for clarity, grammar, and consistency, delivering polished final versions.
- Communicate effectively with clients to understand project requirements, timelines, and specific needs.
- Manage multiple projects simultaneously, meeting deadlines and maintaining high-quality standards.
Freelance Language Instructor
Self-employed
11.2012 - 07.2019
- Provide engaging and effective instruction in Italian, Spanish, and English as a Second Language (ESL) to students of various proficiency levels.
- Design and implement customized lesson plans and teaching materials that meet needs and learning styles of students.
- Evaluate student progress through assessments, tests, and assignments, providing constructive feedback to support their language development.
- Integrate cultural elements into lessons to enhance students’ understanding and appreciation of languages and cultures being taught.
- Create positive, inclusive and fun classroom environment that encourages active participation and fosters love for language learning.
- Utilize modern teaching tools and technologies to enhance learning experiences and engage students effectively.
Language Specialist/Localization Editor
Booking.com USA
08.2017 - 03.2019
- Provide commercial and creative localizations from International English into American English for website copy, app copy, and promotional materials, including newsletters, to appeal to American market
- Proofread and edit all travel inspiration articles and business partner articles while working closely with in-house copywriting team
- Create commercial, localized content for American market
- Maintain quality of American version of Booking.com, including conducting product checks and maintaining language specific tools, such as glossaries and style guides
- Assist with localization projects in cooperation with other language teams and departments, such as language-based research and data collection and analysis designed to optimize effectiveness of website and service offered to American speaking customers
- Freelance management and support, such as evaluating quality of translations for candidates, quality monitoring of freelance translations, providing freelancers with consistent feedback
Education
Bachelor of Arts - Spanish Language And Literature
Florida International University
Miami, FL 08.2009 - 05.2012
Skills
Customer relations
Excellent multi-tasking ability
Clear oral/written communication
Cultural awareness
Multilingual skills
Adaptability and flexibility
Problem-solving abilities
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Hebrew
Professional Working
Certification
Translation Studies
Timeline
Office Manager
YS Aesthetics
02.2022 - Current
Language Specialist/Localization Editor
Booking.com USA
08.2017 - 03.2019
Freelance Language Instructor
Self-employed
11.2012 - 07.2019
Translation Studies
05-2012
Freelance Translator
Self-employed
08.2011 - Current
Bachelor of Arts - Spanish Language And Literature
Florida International University
08.2009 - 05.2012
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