Marcy Elgiar
Land O Lakes
Summary
Customer service professional with experience in enhancing client satisfaction and loyalty. Utilizes effective communication and problem-solving skills to address customer inquiries and resolve issues promptly. Committed to creating positive customer experiences and supporting team initiatives.
Overview
9
9
years of professional experience
Work History
Receptionist
Acupet
Hudson Florida
12.2025 - 06.2026
- Greeted clients and visitors, creating welcoming environment for all guests.
- Managed multi-line phone system, directing calls efficiently to appropriate staff members.
- Scheduled appointments using electronic calendar systems, optimizing daily operations for team members.
- Maintained organized reception area, ensuring cleanliness and professionalism at all times.
- Assisted in managing client records, updating information accurately within database systems.
- Handled incoming mail and packages, distributing them promptly to relevant departments.
- Resolved client inquiries with professionalism, enhancing overall customer satisfaction levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Owner
Gardening Business
Farmers Branch, Texas
05.2017 - 06.2022
- Created marketing strategies to increase brand awareness and attract new customers.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Associate of Science - Interior Design
Art Institute of Dallas
Dallas, TX04-1999
Vocational - Esthetic License
Paul Mitchell Partnership School
Addison, TX08-2002
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
Timeline
Receptionist
Acupet
12.2025 - 06.2026
Owner
Gardening Business
05.2017 - 06.2022
Associate of Science - Interior Design
Art Institute of Dallas
Vocational - Esthetic License
Paul Mitchell Partnership School