Marcy Ellis
Pearl,MS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in both the sales and restaurant industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Licensed Insurance Agent
Aflac
10.2021 - Current
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Obtained underwriting approval by completing application for coverage.
- Promoted products and services using upselling and other sales strategies.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
Store Manager
E & P Wireless (Verizon)
08.2018 - 07.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
Restaurant Manager
On The Border Cantina And Grill
01.2016 - 05.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
Education
No Degree - Psychology/Criminal Justice
Southern Illinois University Edwardsville
Edwardsville, ILHigh School Diploma -
Webb City High School
Webb City, MO05.2001
Skills
- Client Relationship Management
- Partnership Cultivation
- Client Retention
- Business Planning
- Insurance Industry Knowledge
- Customer Service and Assistance
- Professional Relationships
- Operational Efficiency
Timeline
Licensed Insurance Agent
Aflac
10.2021 - Current
Store Manager
E & P Wireless (Verizon)
08.2018 - 07.2021
Restaurant Manager
On The Border Cantina And Grill
01.2016 - 05.2018
No Degree - Psychology/Criminal Justice
Southern Illinois University Edwardsville
High School Diploma -
Webb City High School
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