Marcy Fleming
Santa Clara,UT
Summary
Experienced professional in customer service and account management with nearly two decades of experience. Holds a degree in Business Administration. Known for delivering exceptional service, adapting quickly to new environments, and efficiently learning new skills. Committed to exceeding expectations and driving positive outcomes for clients and the organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
DIETARY ACCOUNT MANAGER
Garden View Care Center
Valley Park, MO
09.2014 - 08.2021
- Driving sales, and ensuring customer satisfaction within food and beverage.
- Managing client relationships.
- Building and maintaining strong relationships with patients.
- Staff Mmanagement
- Managing Weekly budgets
- Hiring Staff as needed
SHIFT MANAGER/PHARMACY TECH
WALGREENS
Twin Oaks, MO
05.2011 - 09.2014
- Enhanced customer satisfaction by offering tailored greetings and help.
- Managed customer interactions effectively.
- Reconfigured sales floor to align with company requirements.
- Ensured accurate cash handling after each shift.
- Provided exceptional customer service in a pharmacy setting.
Account Manager
BLOCKBUSTER L.L.C
Ballwin, MO
07.2012 - 05.2013
- Managed relationships with existing customers.
- Driving sales and revenue growth.
- Understanding customer needs.
- Increased sales and revenue growth
- Staff Management.
- Utilizing Microsoft for staff scheduling.
Education
Associate in Arts (AA) - Culinary Arts
American River College
Sacramento06.2008
ASSOCIATE OF SCIENCE - Business Administration
HEALD COLLEGE
Sacramento06.2006
HIGH SCHOOL DIPLOMA - undefined
SCHOOL FOR INTEGRATED ACADEMICS
06.2004
Skills
- Motivated
- Flexible
- Service-oriented
- CRM practice
- Goal-oriented
- Driven
- Sales experience, with being top sales person for blockbuster as an Account Manager
- Excellent customer service experience
- Tech savvy
- Passionate and quick learner
Certification
Food Handler Certification, ServSafe
Additional Information - Skills And Abilities
Advance knowledge of Computers, Excel, Word, CRM, English level.
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Timeline
DIETARY ACCOUNT MANAGER
Garden View Care Center
09.2014 - 08.2021
Account Manager
BLOCKBUSTER L.L.C
07.2012 - 05.2013
SHIFT MANAGER/PHARMACY TECH
WALGREENS
05.2011 - 09.2014
Associate in Arts (AA) - Culinary Arts
American River College
HIGH SCHOOL DIPLOMA - undefined
SCHOOL FOR INTEGRATED ACADEMICS
ASSOCIATE OF SCIENCE - Business Administration
HEALD COLLEGE