Marcy Jolly
Snellville
Summary
Dynamic professional with 18 years of experience as a dedicated stay-at-home and homeschooling mother, successfully transitioning back into the workforce and excelling in customer and patient-centered roles. Proven ability to leverage strong interpersonal and sales skills. Taught physical education for homeschool children for nine years, demonstrating leadership and educational expertise. Volunteered as secretary for the neighborhood HOA board and contributed to the board of a gymnastics team, enhancing organizational and collaborative abilities. Currently thriving as a Patient Care Coordinator, building on previous retail and sales experience while delivering exceptional customer service with a focus on long-term goal achievement.
Overview
25
25
years of professional experience
Work History
Patient Care Coordinator
Benchmark Physical Therapy
Dacula, GA
03.2025 - Current
- Coordinated patient scheduling and appointments to optimize clinic workflow.
- Managed patient inquiries and resolved issues to enhance satisfaction.
- Collaborated with healthcare providers to ensure seamless patient care transitions.
- Increased POS collections in the clinic by implementing an audit system to ensure proper billing and date of service collections.
- Trained new staff on patient coordination processes and clinic protocols.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
Operations Manager
The Men's Wearhouse
Snellville, GA
01.2004 - 01.2007
- Managed tuxedo business within the store. Responsible for outside marketing in schools and at bridal shows to increase rental sales. Hired, trained, and managed all Customer Service Associates (CSA). Managed schedules of CSAs. Consistently met or exceeded sales, rental, and loss prevention goals.
Store Manager
Van Heusen
Locust Grove, GA
01.2002 - 01.2004
- Responsible for all staffing and training of sales associates, inventory control, sales and customer service, maintaining store cleanliness and appearance, floor-set changes, weekly sales changes. Consistently met or exceeded goals for sales and payroll management. Maintained high scores on internal audits.
- Other positions held
- Assistant Store Manager: G.H. Bass & Co., Commerce, GA
- Teller and Platform Customer Service: SunTrust Bank, Augusta, GA
- Store Manager: G.H. Bass & Co., Helen, GA
Education
Bachelor of Science -
North GA College and State University (UNG)
01-2000
Skills
- Budget management
- Interpersonal relationships
- Goal setting and achievement
- Time management and organization
- Customer service
- Multi-tasking
- Written and verbal communication
- Critical thinking and problem solving
Interests
Knitting, Baking, Weight training, Boxing, Reading
Timeline
Patient Care Coordinator
Benchmark Physical Therapy
03.2025 - Current
Operations Manager
The Men's Wearhouse
01.2004 - 01.2007
Store Manager
Van Heusen
01.2002 - 01.2004
Bachelor of Science -
North GA College and State University (UNG)