MARCY LYNN KEELEY
Waterbury
Summary
Highly qualified and motivated professional with a comprehensive background in healthcare. Leveraging experience as a CNA, dedicated to enhancing patient relations and providing peer support. Skilled in strategic planning, influential leadership, and effective teamwork. Excels in communication and time management. Thrives in diverse environments, consistently exercises sound judgment, and has a proven ability to succeed with minimal supervision. Strong drive to achieve success and eager to expand career while continuously acquiring new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator
Centerwell Home Health
01.2023 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Navigate Epic systems to efficiently recover essential medical documents including discharge summaries and progress notes.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Oversaw staff compliance with required renewals, including licensing, skills fairs, and insurance.
- Scheduled appointments to dozens of clinicians a day for a busy 4.5 star skilled Homecare agency.
- Oversaw payroll processing using Workday.
Private Caregiver
Ranalli Family
09.2020 - 01.2023
- Maintain a safe working environment in compliance with the healthcare procedures
- Interpret patient’s symptoms and communicate them to physicians for further care
- Administer medication to patients and observe reactions or side effects
- Observe and record any changes in patients’ behavior or symptoms
- Provide assistance to clients such as bathing, incontinence/catheter care, cleaning and range of motion exercises
Healthcare/Staff Manager
Leach Family
09.2013 - 08.2020
- Hired, trained and managed all staff members that assisted this family
- Filled out government forms for healthcare assistance, made immediate healthcare decisions, acted as patient advocate in healthcare settings and managed medication
- Provided personal, incontinence, and g-tube care, and followed physical therapy plans with client.
- Assisted with personal tasks such as shopping, cooking, cleaning, and arranging travel
Assistant Manager
Integral Solutions
10.2010 - 09.2013
- Recruited staff through online and social media advertising
- Interviewed qualified candidates and retained employees through quarterly evaluations
- Ensured team and individual development through strong communication skills
Education
Cheshire High School
Cheshire, CTSkills
- Epic systems
- Scheduling
- Home care home base
- Problem Solving
- Data Entry
- First Aid & CPR
- Communication Skills
- MS Office Applications
- Payroll
Certification
- CPCA Dispatch - 2021-08
- Certified Nurse Assistant - 2002-05
Timeline
Patient Services Coordinator
Centerwell Home Health
01.2023 - Current
Private Caregiver
Ranalli Family
09.2020 - 01.2023
Healthcare/Staff Manager
Leach Family
09.2013 - 08.2020
Assistant Manager
Integral Solutions
10.2010 - 09.2013
Cheshire High School
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