Marcy Roys
Matador,TX
Summary
Accomplished AP Specialist at Conservice with expertise in invoice processing and problem resolution. Enhanced vendor relationships and improved payment efficiency. Proven track record in training and mentoring teams, consistently boosting performance. Adept at data entry and financial statement preparation, driving operational excellence and achieving a 20% increase in processing accuracy.
Knowledgeable Payment Processing with strong background in accounts payable processes and effective vendor management. Successfully improved invoice processing efficiency and maintained accurate financial records. Demonstrated expertise in reconciling accounts and streamlining payment procedures.
Overview
11
11
years of professional experience
Work History
AP Specialist
Conservice
Logan, UT
08.2021 - Current
- Processed accounts payable invoices with accuracy and attention to detail.
- Ensured timely payment of vendor invoices while maintaining compliance with company policies.
- Collaborated with cross-functional teams to resolve discrepancies and improve invoice processing efficiency.
- Managed vendor relationships, addressing inquiries and providing support for payment issues.
Sales Associate/Delivery Driver
Oreilly Auto Pats
Midland, TX
02.2018 - 01.2021
- Delivered exceptional customer service to enhance client satisfaction and promote loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new team members on sales techniques and product knowledge for improved performance.
- Conducted product demonstrations to educate customers and drive sales conversions.
- Implemented promotional displays to increase visibility of featured products, boosting sales engagement.
- Collaborated with management to optimize store layout and improve customer shopping experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Front Desk Manager
Candlewood Suites Hotel
Midland, TX
06.2015 - 06.2017
- Managed daily front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored front desk team, enhancing service quality and employee performance.
- Implemented customer feedback systems to improve guest satisfaction ratings consistently.
- Coordinated communication between departments to resolve guest inquiries and issues efficiently.
Education
GED -
South Plains College
Levelland, TXSkills
- Invoice processing
- Financial statement preparation
- Entry verification
- Problem resolution
- Data entry
- Data inputting
- Payment processing
- Statement review
Timeline
AP Specialist
Conservice
08.2021 - Current
Sales Associate/Delivery Driver
Oreilly Auto Pats
02.2018 - 01.2021
Front Desk Manager
Candlewood Suites Hotel
06.2015 - 06.2017
GED -
South Plains College